Community Manager - HOA Property Management

SpectrumAM•North Richland Hills, TX

5d•Hybrid

About The Position

Spectrum Association Management is hiring a Community Manager to serve as the face of the organization and liaison among HOA boards of directors, homeowners, and vendors. The role manages a portfolio of associations and calls for ownership of tasks and projects, strong customer service, vendor relationship management, and a positive attitude. Prior HOA experience is not required; the company provides an initial year of training, an in-house learning academy, and mentor support. The posting describes a longer-term path to becoming an industry expert and opportunities for career progression. The position begins with required work from the local office during the first year for training and acclimation. After that, employees may be eligible for a hybrid arrangement, as determined by their manager and business requirements. The role requires availability for after-hours emergencies and the ability to attend or run evening meetings, usually 30–40 per year. The listed annual salary is $57,500, with reviews and opportunities for performance increases every six months.

Requirements

Approximately 8 or more years of solid professional work experience; the posting also describes the desired background as 8 to 10 years.
Prior HOA experience is not required.
Ability to attend or run evening meetings, usually 30–40 per year.
Strong organizational skills in a fast-paced environment.
Experience and knowledge of Microsoft Office software, including Word, Excel, and PowerPoint.
Ability to learn other business computer systems.
Strong customer-friendly and informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfort with public speaking in small and large meetings.
Conflict management skills for sometimes stressful situations.
Experience gathering bids for large projects and managing those projects.
Customer-centric positive attitude, ownership of tasks, teamwork, coachability, accountability, and strong multitasking skills.
Ability to commute to the local office for collaboration, onsite functions, or mandatory events.

Nice To Haves

Helpful skills include customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management.

Responsibilities

Follow the Same Day Response Policy.
Engage with community board members and homeowners.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan and facilitate association board meetings and annual meetings.
Manage vendor relations, including bidding and project management.
Consult with other departments in support of the communities.
Support risk management, insurance, and litigation matters.
Prepare association budgets and manage association finances.
Be available for after-hours emergencies.
Complete additional tasks as necessary.

Benefits

Five weeks of PTO.
40 paid hours per year for community service activities.
11 paid annual holidays.
Paid training and access to an internal learning and development management system.
Medical, dental, vision, short- and long-term disability, life and AD&D insurance, and a 401(k) program.
Free medical clinic at the San Antonio office, with virtual appointments for other offices.
Phone and mileage reimbursement.
Structured career track plan with a six-month review.
Salary reviews and performance increase opportunities every six months.
Potential to transition to a hybrid work arrangement after the first year, subject to manager determination and business requirements.