Community Manager

Cascade Management•Sweet Home, OR

1d•Onsite

About The Position

The Community Manager is responsible for the day-to-day operations and physical assets of assigned affordable-housing properties, while maximizing their financial returns. The role coordinates property business operations, including leasing, rent collection, marketing, resident services, maintenance, risk management, expense control, reporting, and regulatory compliance. The Community Manager manages property staff with guidance from Portfolio Managers and ensures staff follow company policies and procedures. The position supports Cascadia Village Apartments and Sunset Village in Sweet Home and Albany, Oregon. It requires compliance with applicable laws and company policies, including state landlord-tenant requirements and regulations related to HUD, Rural Development, or tax-credit housing. The successful employee is expected to uphold Cascade Management’s service model of being Friendly, Helpful, Knowledgeable, Respectful, and Responsive.

Requirements

High school diploma or GED.
Valid driver's license and insurance.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and interpret bar graphs.
Ability to follow written, oral, or diagrammed instructions and resolve problems involving several concrete variables in standardized situations.
Ability to operate basic office equipment, including telephones, computers, 10-key, photocopiers, and fax machines.
Strong attention to detail, organization, multitasking, and ability to work well under pressure.
Excellent customer service, a can-do attitude, and ability to interact with a wide range of people.
Professional and polished image and ability to work with multiple teams and varying skill sets.
Ability to meet the position's physical demands, including frequent lifting or moving of up to 25 pounds.

Nice To Haves

One to three years of Tax Credit, HUD, and/or affordable-housing experience.

Responsibilities

Implement strategies to enhance the value of assigned property assets.
Process rent-increase notices, track them, and implement them on schedule.
Track and reconcile property accounts receivable.
Approve, issue, and timely process unpaid- and late-rent notices; recommend improvements to company policies, procedures, and practices; communicate with the supervisor about property operations; and handle evictions and associated notices, including 30/14 notices.
Collect rent and other charges, maintain petty cash, account for collected funds, and make timely deposits.
Manage property staff with guidance from Portfolio Managers.
Promote harmonious relations among tenants, employees, owners, and the local community, and maintain a pleasant and helpful manner.
Complete and submit timely weekly reports and maintain neat, legible records.
Assist Portfolio Managers in preparing for property inspections.
Conduct daily property inspections to maintain visual appeal, cleanliness, and hazard-free conditions, and alert maintenance staff to needed repairs.
Maintain organized resident files and records and adequate supplies of forms and postage.
Work with the Maintenance Technician on vendor selection and relations to ensure quality performance.
Implement company policies in accordance with the Operations Manual and ensure compliance with applicable federal and state regulations.
Transfer over- or under-housed residents to appropriately sized units when approved by the compliance department; maintain files for eligible applicants and removed or rejected applicants.
Show apartments, accept and screen applications, verify and certify resident income at initial, interim, and annual recertification, complete move-in sheets, and ensure utilities are transferred.
Maintain high occupancy through outreach and advertising in accordance with the Affirmative Fair Housing Marketing Plan, and develop and implement resident-retention strategies.
Respond to resident complaints and explain rental agreements and residency policies to residents.
Maintain regular and reliable attendance during scheduled hours.
Travel as required for in-person classes and annual education conferences.
Perform other duties as assigned.