Community Manager - Multifamily
About The Position
Stoa Group is seeking a full-time Community Manager at The Flats at Ransley. The Community Manager is accountable for all aspects of property operations, including financial performance, resident satisfaction and retention, and developing an engaged, productive team. The role monitors performance metrics, implements strategies to meet operational and leasing goals, responds to changing market conditions, and identifies opportunities for improvement. The Community Manager directs sales activities, leasing administration, and maintenance initiatives while representing Stoa Residential’s Service, Lifestyle, Excellence brand. The position provides leadership and mentoring, supports the team with resources and training, and works to deliver a strong experience for current and prospective residents. Stoa Group is a values-driven multifamily development company established in 2017 and headquartered in Hammond, Louisiana. It develops multifamily communities throughout the Gulf Coast and describes its culture as employee-focused.
Requirements
- At least 4 years of residential property management experience.
- Working knowledge of tenant and eviction laws, Fair Housing, ADA, the Fair Credit Reporting Act, OSHA, EPA, and other applicable federal, state, and local multifamily housing laws.
- Experience leading a high-performing team.
- Familiarity and comfort with performance metrics, sales quotas, and financial concepts.
- Demonstrated computer proficiency, including word processing, calendar management, and software or database use.
- Excellent communication, interpersonal, and organizational skills.
- High school diploma or equivalent.
- Ability to work a flexible schedule, including weekends.
- Authorization to work in the United States.
Nice To Haves
- OneSite experience is highly preferred.
- College degree or related coursework in business, accounting, hospitality, or property management.
- Demonstrated ability to secure leases and exceed sales goals.
- Bilingual written and verbal abilities may be required based on the specific needs of the property.
- CAM or ARM designation preferred.
Responsibilities
- Build community and industry knowledge by identifying trends, anticipating occupancy needs, and providing recommendations and training.
- Connect prospective residents to the community through effective leasing administration and team training.
- Maintain the community’s curb appeal and accurate, in-depth knowledge of the property and its market.
- Guide the team through effective sales strategies and follow-through during the leasing process.
- Partner with the Maintenance Supervisor on preventive maintenance, timely repairs, and an organized make-ready process.
- Manage property accounting functions, including invoice processing, bill payment, assistance with collections and evictions, and resident accounts and charges.
- Train and collaborate with teammates to identify and resolve issues.
- Propose income-producing opportunities, including competitive pricing and value-added community enhancements.
- Monitor performance metrics, including resident surveys, sales conversion rates, and apartment turnover efficiency.
- Lead and mentor the property team, encouraging collaboration and teamwork.
Benefits
- Competitive salaries and commissions
- Retirement plan with matching
- Paid time off and paid holidays
- 100% employer-paid health insurance for employees
- Dental and vision insurance
- Employee rental discount
- Professional development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
