Multifamily - Assistant Community Manager - Birmingham

Elandis • Birmingham, AL

1d • $19 - $22

About The Position

Elandis is seeking an experienced Assistant Community Manager for a multifamily community in Birmingham. The role supports the Community Manager and community staff across financial operations, leasing and marketing, administration, resident relations, community engagement, and safety. The Assistant Community Manager helps maintain occupancy, resident satisfaction, accurate records, and compliance with company and safety policies. The position is full-time, 40 hours per week, with possible overtime.

Requirements

• At least 1 year of residential, multifamily property-management experience.
• Knowledge of multifamily operating systems and PC software, including Yardi and Microsoft Office applications such as Outlook, Word, and Excel; familiarity with navigating the Internet.
• Strong organizational, written and verbal communication, and interpersonal skills.
• Ability to change priorities, meet deadlines, work independently, and follow through on assignments.
• Strong customer-service skills when interacting with residents, vendors, and coworkers.
• Detail-oriented, able to manage multiple projects, and highly professional and customer-service oriented.
• Availability to work full-time, 40 hours per week, with possible overtime.

Responsibilities

• Review accounts receivable daily, maintain budgeted delinquency, and submit requested reports on time.
• Collect, post, and deposit rent and late fees or check charges daily; submit former-resident balances to a collection agency monthly.
• Assist with purchase order entry and invoice processing as requested.
• Handle evictions, utility cut-offs, and delinquency collections.
• Work with the Community Manager and Leasing Specialist to meet or exceed budgeted occupancy; shop competing communities and monitor local market conditions and trends.
• Suggest community improvements and ways to improve resident satisfaction.
• Welcome prospective residents, give community tours when the Leasing Specialist is unavailable, answer incoming calls, and transfer calls when appropriate.
• Assist in reviewing online and print advertising and support leasing and resident-retention activities.
• Accept resident service requests, forward them to the service team, and follow up after completion.
• Document interactions with prospective residents and residents in lease files and the operating system.
• Execute lease contracts and process move-ins, renewals, notices to vacate, and move-outs in the operating system.
• Process deposit accounting and related reports.
• Ensure the office opens on schedule and that the office and model apartments meet company standards.
• Maintain daily, weekly, and monthly management records and submit required reports to the Community Manager on time.
• Address resident concerns and requests promptly and carry out resident-retention programs such as functions, promotions, and newsletters.
• Distribute company- or community-issued notices, including weather and emergency notices.
• Inspect the community while on the grounds, pick up litter, report service needs, and inspect move-outs and vacant units when requested.
• Participate in daily or weekly office staff meetings and assist with community inspections and curb appeal.
• Support the Community Manager and staff, encourage teamwork, and represent the company professionally.
• Learn and comply with company, local, state, and federal safety rules; promptly report unsafe conditions and follow a safety-first approach.
• Assist in responding to and handling community emergencies within company guidelines to minimize liability.
• Perform additional duties or tasks assigned by a supervisor or senior management.

Benefits

• Employer-paid health, dental, vision, and life insurance (100% employer paid).
• Paid time off accrued from the first day of employment and available for use after 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed