Community Director (Multifamily Property)

Advanced Asset Management•Dallas, TX

About The Position

Advanced Asset Management (AAM Living) is seeking an experienced Community Director to oversee the day-to-day operations and overall performance of a multifamily community. This role is responsible for property operations, leasing, sales, occupancy, resident relations, financial performance, team leadership, maintenance coordination, and compliance.

Requirements

3+ years of multifamily property management experience, preferably as a Community Director, Community Manager, or Property Manager.
Proven experience managing leasing, occupancy, collections, resident relations, maintenance, and property operations.
Bilingual in English and Spanish, with the ability to communicate effectively with residents, team members, and other stakeholders in both languages.
Strong leadership, sales, financial management, communication, and problem-solving skills.
Experience with property management software such as Yardi, AppFolio, RealPage, or similar platforms.
Knowledge of Fair Housing and New Mexico landlord-tenant regulations.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Experience with budgeting, financial reporting, vendor management, and team performance.

Nice To Haves

CAM, ARM, or CPM certification is a plus.

Responsibilities

Oversee daily community operations, including leasing, resident services, maintenance, collections, and administrative activities.
Lead, train, coach, and hold the onsite team accountable for performance, service standards, and company expectations.
Drive leasing, sales, occupancy, renewals, and resident retention through effective property management and team performance.
Monitor rental income, rent collections, delinquency, concessions, expenses, and overall property financial performance.
Prepare, review, and manage property budgets, financial reports, invoices, and operational expenses.
Manage resident relations, address escalated concerns, and resolve complaints professionally and efficiently.
Oversee the leasing process, including prospect follow-up, applications, move-ins, move-outs, renewals, and resident retention.
Coordinate with maintenance teams and vendors to ensure work orders, unit turns, preventive maintenance, and property repairs are completed timely.
Conduct regular property inspections and ensure apartments, common areas, amenities, and grounds meet AAM standards.
Manage vendor relationships, obtain bids, monitor work quality, and ensure services are completed within approved budgets.
Maintain accurate property records, reports, resident files, leasing data, and operational documentation.
Ensure compliance with Fair Housing, landlord-tenant laws, LIHTC requirements when applicable, and AAM policies and procedures.
Monitor market conditions, competitor activity, pricing, and leasing performance to identify opportunities for improved occupancy and revenue.
Develop and implement strategies to improve property performance, resident satisfaction, operational efficiency, and financial results.
Work closely with regional and corporate leadership to communicate property performance, challenges, and action plans.