Community Manager | Lease up

RPM Living • Hillsborough, NC

1d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. This role requires strong resident relations and interpersonal skills, effective communication, leadership, dependability, professionalism, and a team-oriented approach. The position leads property staff, manages operational and financial activities, supports resident satisfaction and retention, and works with marketing and property maintenance teams to meet occupancy, revenue, and service goals. The role is based on site, primarily in an office setting, with a flexible schedule that may include weekdays, nights, and weekends as needed.

Requirements

• Bachelor's degree from a four-year college or university, 1–2 years of relevant experience, or a combination of education and experience.
• At least 3 years of related multifamily property management experience.
• Strong leadership and management skills.
• Professional, team-oriented approach and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to sit for extended periods while working at a desk, climb stairs, read documents and computer screens, hear and understand verbal communications, occasionally lift or carry items weighing up to 20 pounds, and operate a computer and other office equipment.
• Flexible schedule; hours may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed to meet business needs.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly in line with company standards.
• Provide excellent customer service and maintain high resident-service standards.
• Analyze market and economic trends and partner with marketing to implement short- and long-range leasing strategies that achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships by meeting with owners, conducting property tours, providing updates, and responding to requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager