Community Manager - The Row at Franklin

Greystar Management Services•Franklin, TN

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, managing team members, activities, and resources to achieve budgeted financial and operational goals. The role ensures compliance with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager contributes to property budgeting and financial performance, manages rent collection and vendor payments, controls expenditures, and oversees lease enforcement. The role develops marketing and leasing strategies, promotes resident satisfaction and retention, oversees maintenance and property standards, supervises staff, and supports the client or owner relationship. The position also completes accounting, financial, administrative, and other reports. In California, the Community Manager also uses the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The position is based in an office environment with frequent possible exposure to outdoor conditions. It requires access to all interior and exterior parts of the property and amenities, handling specified weights, and routine local travel for activities such as bank deposits, training, and outreach events. The salary range is $80,000–$86,000. The position may also be eligible for a bonus program. Benefits include medical, dental, vision, disability, and life insurance; paid time off and holidays; onsite housing discounts where available; a paid sabbatical after qualifying service; a 401(k) company match; paid parental leave; fertility benefit reimbursement; an employee assistance program; and additional insurance and legal plans.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Ability to manage apartment-community operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver's license to drive a golf cart on the property; ensure other onsite staff who drive the golf cart also have valid driver's licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

Manage the day-to-day operations, team members, activities, and resources of the assigned property to achieve budgeted financial and operational goals.
Ensure property operations comply with company policies and procedures and applicable laws and regulations.
Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices, reconcile work or products, verify certificates of insurance, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including application approvals, discounts and renewal leases, apartment inspections, notices, evictions, and applicable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Inspect the property and take action to maintain safety, cleanliness, appearance, and appeal of the grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support the client or owner relationship through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Position may be eligible for weekly, monthly, and/or quarterly bonus programs.