Community Manager - The Row at Redhill

Greystar Management Services•Santa Ana, CA

1d•Onsite

About The Position

The Community Manager oversees day-to-day operations of a 547-unit lease-up property, including team members, daily activities, and resources. The role is responsible for meeting budgeted financial and operational goals and ensuring compliance with company policies and procedures and applicable housing laws and regulations. The position is based in Santa Ana, California, and is scheduled Monday through Friday, 9 a.m. to 6 p.m., with hours subject to change based on business needs. It requires at least five years of community management experience and is eligible for a 100% housing discount. The Community Manager contributes to property budgeting and financial performance; oversees leasing, resident relations, marketing, maintenance standards, property inspections, and staff performance; and supports the client/owner relationship. The position also completes accounting, financial, administrative, and other reports. California-based Community Managers must use the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The role is primarily in an office environment, with frequent exposure to outdoor conditions on the property. It may require local travel for bank deposits, training, outreach events, and other work-related activities. The annual salary range is $95,000–$110,000. The role may also be eligible for performance-based bonus programs. Benefits include medical, dental, vision, disability and life insurance; paid time off; paid holidays; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; an employee assistance program; and other optional insurance and benefit programs.

Requirements

At least five years of community management experience is required.
The posting specifies 4–6 years minimum of relevant experience in property management, sales, marketing, and customer service sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license required to drive a golf cart on the property; staff with golf-cart access must also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Bachelor’s degree from an accredited college or university is preferred, in Business Management, Real Estate, or a related field.

Nice To Haves

Bachelor’s degree in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including approving resident applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable late fees and other charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Conduct property inspections and take action to ensure the property, grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies, values, and business practices.
Support the client/owner relationship by meeting with owners, conducting property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
For California properties, manage lease documentation using the California-specific Lease File Checklist.
Make local trips as needed for bank deposits, training, outreach events, or other job responsibilities.

Benefits

100% housing discount for this position; onsite housing discounts at Greystar-managed communities are subject to discount and unit availability.
Competitive medical, dental, vision, disability, and life insurance.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly performance-based bonus programs.