Community Manager - The Row at Franklin
About The Position
The Community Manager oversees the day-to-day operations of an assigned apartment property, including staff, activities, and resources, to meet budgeted financial and operational goals. The role ensures compliance with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager contributes to property budgeting and financial performance; sets rent rates and oversees revenue collection, deposits, invoices, expenditures, and reporting. The role also oversees leasing and lease enforcement, develops marketing and leasing strategies, supports resident satisfaction and retention, and ensures the property and its amenities meet standards for safety, cleanliness, and appearance. The position supervises and develops property staff, supports the client/owner relationship, and completes accounting, financial, administrative, and other reports. In California, the manager uses the state-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Requirements
- At least 4–6 years of relevant experience in property management, sales, marketing, and customer service sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently and collaboratively as a leader and team member.
- Required licenses and/or certifications as determined by state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with golf-cart access also have valid driver’s licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.
Responsibilities
- Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
- Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
- Approve vendor, contractor, and service-provider invoices, verifying work or products, insurance certificates, account coding, and related communications.
- Control expenditures within the approved budget and manage the petty cash fund.
- Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting inspections; issuing notices; evicting residents; and imposing and collecting allowable fees and charges.
- Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
- Ensure maintenance team members meet company standards for responding to and completing resident service requests.
- Conduct property inspections and take action to maintain safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
- Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
- Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
- Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
- For California properties, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Benefits
- Medical, dental, vision, disability, and life insurance, including low-cost or free basic employee-only medical coverage.
- Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
- Six-week paid sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
