Community Manager

Afton Properties • San Bernardino, CA

1d

About The Position

Afton Properties, Inc. is seeking a full-time Community Manager for a garden-style property with 250–350 units. The position oversees day-to-day property operations, employees, maintenance, tenant relations, leasing, marketing, finances, budgets, vendors, safety, compliance, and reporting. The role includes planning community events, promoting sustainable practices, and using property management and customer relationship management software. Compensation is hourly, with annualized compensation of $84,000–$93,000. Performance-based annual bonuses of $4,000–$8,000 may be earned but are not guaranteed.

The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m. Employees rotate in responding to after-hours calls and may be scheduled to work weekends. The position involves moving around the property, inspecting units, touring the property, and meeting applicants in person or through virtual tools. Equipment includes computers, phones, tablets, filing cabinets, copy machines, general office equipment, and golf carts.

Afton Properties describes its approach as hands-on, with a focus on maintaining healthy and safe environments, attentive tenant service, and well-maintained properties. The company is an equal opportunity employer and states its commitment to safety and mutual respect.

Requirements

• Five to ten years of experience as a Community Manager in a residential, hospitality, or similar industry.
• A high school diploma or equivalent is typically required; a college degree may be preferred or required.
• Strong communication and customer service skills.
• Thorough understanding of Fair Housing laws and regulations and other pertinent rules and regulations.
• Proficiency in Office Suite and software used for leasing and marketing activities.
• Valid driver's license and reliable transportation.
• Ability to lift and move objects up to 25 pounds.

Nice To Haves

• A college degree may be preferred or required.

Responsibilities

• Oversee employees by assigning tasks and following up on performance.
• Inspect the property and arrange maintenance and improvements as needed.
• Manage daily operations and tenant relations, including coordinating tenant requests and dispatching work orders.
• Prepare and maintain forms, spreadsheets, and information packages, and manage files for leases, tenants, insurance certificates, vendors, and contracts.
• Negotiate tenant leases and contracts, assess prospective tenants’ needs, and provide information about the properties.
• Advise upper management on advertising and marketing vacant spaces, coordinate staff presentation of properties, and monitor property market conditions.
• Oversee property finances, collect receivables, manage operating expenses, and report on financial performance.
• Stay informed about local industry standards, rental values, and amenity standards.
• Complete required compliance courses on Fair Housing Laws, Landlord and Tenant Laws, OSHA Safety Guidelines, and Equal Opportunity Laws.
• Submit incident reports for major property occurrences to the Vice President, Regional Director, and HR.
• Develop and manage the property budget, including forecasting and expense control.
• Provide customer service to tenants, visitors, and vendors and resolve issues or complaints professionally and promptly.
• Promote property and tenant safety by implementing and enforcing safety policies and procedures.
• Plan and coordinate community events to improve the tenant experience and promote a positive atmosphere.
• Ensure property operations comply with applicable local, state, and federal laws and regulations, including health and safety, fair housing, and environmental requirements.
• Prepare and submit regular management reports on occupancy, maintenance, and financial performance.
• Implement and promote sustainable practices, including energy efficiency and waste reduction.
• Develop and manage vendor relationships to support efficient and cost-effective property operations.
• Use Yardi, other property management software, and CRM software to manage operations and communications; stay current on software and technology as needed.
• Handle special projects or assignments requested by management.

Benefits

• Medical, dental, and vision options with employer contribution.
• 401(k) with matching, eligible after 30 days of employment.
• 20% rental discount for qualified full-time employees after six months of employment.
• Paid vacation.
• 56 hours of paid sick leave.
• Paid holidays: New Year's Day, MLK Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and the day after, Christmas Eve, Christmas Day, and a flexible birthday holiday.
• Performance-based annual bonuses of $4,000–$8,000; bonuses are not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED