Community Manager - Fern Ridge

Thrive Communities•Olympia, WA

1d•$32 - $34•Onsite

About The Position

Thrive Communities is hiring a Community Manager for Fern Ridge. The role is responsible for the property's financial performance, team leadership, administrative and compliance work, resident relations, maintenance oversight, marketing and leasing, and safety and risk management. The Community Manager works with on-site staff, residents, vendors, clients, and home-office departments to support property operations and a positive community experience. The position is full-time and in person, Monday through Friday from 9 a.m. to 6 p.m. After-hours and weekend support may be required as needed. The role requires being physically present at supported sites during normal business hours and includes regular property walks, inspections, and work in indoor and outdoor conditions.

Requirements

At least 3 years of property management experience or equivalent experience demonstrating proficiency.
At least 6 months of supervisory experience and demonstrated strong leadership skills.
Proficiency in Microsoft Word, Outlook, and Excel.
A Notary License, or the ability to obtain one within 3 months of hire.
Ability to provide accurate, timely reports and understand property budgets, property management accounting, and expense control.
Ability to work in a fast-paced, customer-service-oriented environment; manage competing deadlines; solve problems; and remain calm and courteous when de-escalating conflict.
Strong communication, organization, time management, prioritization, attention to detail, and resident-retention skills.
Ability to collaborate, delegate, work independently, take direction and feedback, and interact professionally with residents, vendors, colleagues, leadership, and the public.
Ability to read, write, speak, and comprehend English using correct grammar and punctuation.
Ability to be physically present at supported sites and walk properties and units, including stairs, uneven surfaces, or construction zones.
Ability to stand, walk, or sit as needed; work for prolonged periods at a desk and computer; and occasionally bend, stoop, squat, climb stairs, push, pull, and reach above the shoulder.
Ability to lift frequently up to 25 pounds and occasionally 25 to 40 pounds, and to work indoors and outdoors in all weather conditions.

Nice To Haves

Certified Apartment Manager (CAM) certification.
Intermediate to advanced experience with Yardi/CRM and On-Site.
Experience with reporting accuracy, budgets, property financials, and explaining variances to managers and clients.
Experience with daily pricing and changing market demands and trends.

Responsibilities

Assist with property budgets, monitor spending against budget guidelines, collect and post rent, manage invoices, complete month-end procedures and reports, safeguard and reconcile the property credit card, and support the property's financial success.
Hire, train, supervise, develop, coach, evaluate, and, when appropriate, discipline or terminate on-site staff in coordination with leadership and Human Resources.
Review associate timesheets, communicate employee procedures, provide ongoing training, delegate work, and maintain team accountability and effective working relationships.
Maintain lease files and compliance with applicable affordable housing programs; open the office on schedule; maintain property records; submit reports; prepare for audits and annual reporting; issue notices; and complete required training.
Build a sense of community, provide positive customer service, conduct move-in and move-out inspections, review notices to vacate, and establish procedures for resident communication and service requests.
Walk and inspect the property, verify vacant apartment conditions, monitor make-ready and vacancy status, coordinate apartment reconditioning, oversee vendor and contractor communications, and monitor maintenance activities.
Monitor market conditions, show the property to prospective residents as needed, and ensure phone calls and emails are answered promptly and professionally.
Report liability, property, and workplace injury incidents to the appropriate managers and departments; maintain safety awareness, train the team on safety protocols and PPE, complete safety checklists, and support monthly safety meetings.
Collaborate with home-office departments, follow company policies and procedures, and perform additional duties assigned by the Regional Manager.

Benefits

34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
Housing discount may be available.
Employer-matched 401(k) retirement plan.
Discretionary bonus potential.
Eligibility for earned leasing and renewal commissions.
$0-premium medical, dental, and vision insurance effective the first of the month following the start date.
Fully covered long-term disability insurance.
Fully covered life insurance with supplemental life insurance options.
24/7 Everyday Assistance Program (EAP).
Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
Pet insurance discounts.
Parking and transit commuter benefits.
Annual professional development reimbursement.
Training opportunities and career progression and growth plans.
Company-wide parties and events.