Community Manager - Caledonia, MI

RangeWater•Caledonia, MI

14h•Onsite

About The Position

The Community Manager manages and coordinates team members’ daily activities and property resources to achieve established budgeted financial and operational goals. The role ensures that property operations comply with company policies and procedures and with laws and regulations governing multifamily housing operations. The Community Manager oversees employees, property financial performance, marketing and leasing, resident service, property maintenance standards, and relationships with clients, owners, contractors, and vendors. The role also monitors market trends and competitors and helps identify improvements to property operations.

Requirements

High school diploma or GED equivalent.
One to three years of supervisor experience.
Proven ability to hire, lead, direct, evaluate, and manage subordinates and team members.
Strong communication, presentation, and delivery skills, with the ability to connect with people at all levels.
Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
Strong proficiency in property management software.
Valid current driver’s license.
Must be available to work weekends when scheduled.
Must be able to perform the essential job functions unaccompanied.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Ability to frequently stand, walk, reach, climb, stoop, and squat; intermittent sitting and keyboard work.
Ability to undertake routine local travel for business errands, meetings, and training; non-local business travel may also be required.

Nice To Haves

Multifamily property management experience.
Background in property management, sales, marketing, and customer service sufficient to manage the day-to-day operation of an apartment community.
Experience with Entrata, Yardi, and/or One Site property management software.

Responsibilities

Manage team members and conduct employee evaluations.
Interview, hire, orient, and train new hires.
Meet targeted revenue goals by increasing sales and implementing short- and long-term marketing and leasing strategies.
Identify areas for property improvement.
Model budgets, forecast, and analyze and manage profitability.
Complete financial records, documents, and reports, and manage invoicing.
Gather, analyze, and interpret market and economic trends that may affect the property, and recommend improvements.
Keep informed about changes in technology, the industry, standards, and leasing and sales tools and processes.
Enforce lease terms, including apartment inspections, evictions, collections, and notifications, and take appropriate action under the lease agreement.
Manage client and owner relationships by conducting property tours, providing performance updates, and meeting with clients as needed.
Manage contractors and vendors.
Maintain the safety, cleanliness, general appearance, and curb appeal of the property.
Report mechanical and electrical equipment malfunctions, as well as employee, visitor, or resident injuries and accidents.
Ensure the property maintenance team meets company standards for service requests.
Resolve customer complaints and issues.
Shop competing properties and build relationships within the market and industry.
Perform other duties as assigned.

Benefits

Two or more weeks of paid time off.
Paid holidays.
Medical insurance.
Dental insurance.
Vision insurance.
401(k) enrollment opportunity.
Employer-paid basic life insurance.
Employer-paid short-term disability.
Paid parental leave for birthing and non-birthing parents after six months.
Potential opportunity for rent savings, subject to property and ownership specifics.
Cell phone allowance.