Field Service Technician - Caledonia, MI

Rivian • Caledonia, MI

1d

About The Position

Rivian is hiring an emerging-to-mid-level technician to support electric vehicle repairs, inspections, and field service operations. The technician will work under the mentorship of senior technicians and leadership while building technical skills and delivering a strong customer experience. The position is based primarily at a local service center and may also involve remote work, mobile-service travel, or support for plant operations as business needs evolve.

Requirements

• At least 21 years old.
• Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Availability for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
• Flexibility to travel to regional locations or production facilities as needed.
• Proficiency with laptops and computers in Windows or Mac environments, and with work-order management systems.
• Eagerness to learn, strong organizational and time-management skills, and high attention to detail.
• Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
• Foundational understanding of basic electricity theory, including awareness of high- versus low-voltage systems; basic circuit measurement tools such as a DVOM; and introductory electrical-schematic reading.
• Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
• Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Ability to drive a non-commercial truck and trailer.
• Graduation from an accredited automotive repair school or program.
• Zero to three years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
• Basic exposure to electric vehicle or hybrid frameworks.
• Experience working in a fast-paced start-up environment.

Responsibilities

• Perform or assist with vehicle diagnosis, repairs, installations, and inspections at a service center, on a mobile route, or at a remote location.
• Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories while building peer relationships and working under senior-technician mentorship.
• Use available technical resources and follow repair procedures while maintaining quality and safety.
• Conduct post-repair road tests to verify repair quality and operational safety.
• Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work-order and expense reporting.
• Maintain detailed technical notes and documentation for completed and in-process repairs.
• Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
• Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
• Participate in required training, keep technical skills current, and maintain high-quality work with increasing independence.

Benefits

• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements.
• Potential eligibility for an annual performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED