Community Manager - Irving/Carrollton, TX

Valiant Enterprises • Irving, TX

3d

About The Position

Valiant Residential is seeking a Community Manager to supervise, control, and plan the day-to-day activities of an apartment community. The role implements company policies, procedures, and programs to maintain a well-managed, well-maintained property within established operating guidelines and ensure compliance with regulatory agencies and investors. The Community Manager oversees staff, administrative and financial processes, leasing and resident relations, property maintenance, inspections, risk management, and emergency procedures. The position requires availability 24 hours a day, seven days a week unless the regional property supervisor has been notified.

Requirements

• At least 3 years of property management experience.
• Ability to apply logical thinking to define problems, collect relevant data, establish facts, draw valid conclusions, and take appropriate action.
• Strong English verbal and written communication skills for interacting with team members, residents, vendors, and other stakeholders.
• Obtain Fair Housing certification before interacting with prospects or residents.
• Proficiency with personal computers, keyboarding, internet searches, mathematics, Microsoft Office (Word, Excel, and Outlook), and community software applications.
• Knowledge of OSHA laws and regulations.
• Ability to work evenings and weekends.
• Present a neat, clean, and professional appearance throughout the workday and whenever present in the community.
• Comply with expectations in the Employee Handbook.
• Successfully pass a drug test.

Nice To Haves

• Bilingual Spanish skills.
• College degree.
• Certified Apartment Manager (CAM) certification.
• Accredited Resident Manager (ARM) certification.

Responsibilities

• Screen, hire, orient, and train personnel using company directives and successful techniques.
• Support staff, encourage teamwork, and set an example for a harmonious work environment.
• Complete personnel administration on time, including performance evaluations, salary reviews, timesheets, and change-of-status forms; determine on-site staff transitions and promotions; and file reports regarding work-related injuries.
• Maintain accurate community transaction records and submit reports on time, including rent rolls, delinquency reports, move-ins and move-outs, accounts payable, and office-supply orders.
• Prepare annual budgets and income projections accurately and on time.
• Ensure rents and late fees or check charges are collected, posted, and deposited promptly; review, code, and approve invoices; and make daily bank deposits.
• Keep the property rented to capacity and use marketing strategies to attract prospective residents.
• Oversee leasing staff’s consistent and effective application of policies and procedures, including wait lists, phone techniques, application verification, and notifications.
• Ensure leasing practices comply with federal, state, and local laws; obtain credit and criminal reports for prospective residents; and apply company standards for income and rental history.
• Prepare, process, and sign leases and related forms, or supervise others doing so.
• Collect rents and late charges, manage delinquent accounts, and pursue lease renewals; send renewal notices at least 45 days before expiration.
• Supervise leasing employees and ensure effective closing techniques; handle evictions and landlord liens.
• Maintain resident files, including move-in sheets, move-out notices, security dispositions, and warnings.
• Ensure residents have a clean, safe, and well-maintained community; address maintenance requests promptly where possible and notify residents when parts-related delays occur.
• Maintain common areas and ensure make-ready vacant units are available.
• Oversee risk management and emergency procedures, handle emergencies, and report accidents and emergency situations to the Regional Community Supervisor immediately with the required reports.
• Continually inspect the property and its improvements, record deficiencies, and take necessary action within budget limits.
• Maintain key-control coding for all units and areas, and monitor the parking lot for unauthorized vehicles.
• Review weekly reports for accuracy and completeness and supervise outside contractors working on the property.
• Prepare the property for code, mortgage, and other inspections as directed by the Regional Community Supervisor.
• Report employee violations of company policy to the Regional Community Supervisor and develop and enforce community policies and rules.
• Be available 24 hours a day, seven days a week unless the regional property supervisor has been notified.

Benefits

• Competitive total compensation.
• Time off.
• Comprehensive benefits, including free health insurance options and 401(k) matching.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed