Community Manager - Irving/Carrollton, TX

Valiant Residential, LLC•Irving, TX

About The Position

Valiant Residential is seeking a Community Manager to supervise, control, and plan the day-to-day activities of an apartment community. The role implements company policies, procedures, and programs to ensure the property is well managed and maintained, operates within established management guidelines, and complies with regulatory agencies and investor requirements. The Community Manager oversees personnel, leasing, financial administration, resident services, property maintenance, risk management, inspections, and community policies. The position requires availability 24 hours a day, seven days a week unless the regional property supervisor has been notified, and the ability to work evenings and weekends.

Requirements

At least 3 years of property management experience.
Ability to apply logical thinking to define problems, gather relevant data, establish facts, draw valid conclusions, and take appropriate action.
Strong verbal and written English communication skills for interacting with team members, residents, vendors, and other stakeholders.
Obtain Fair Housing certification before interacting with prospects or residents.
Computer skills, including keyboarding, internet research, mathematics, Microsoft Word, Excel, and Outlook, as well as community software applications.
Knowledge of OSHA laws and regulations.
Ability to work evenings and weekends and be available 24 hours a day, seven days a week unless the regional property supervisor has been notified.
Maintain a neat, clean, and professional appearance during the workday and while present in the community.
Comply with expectations in the Employee Handbook.
Successfully pass a drug test.

Nice To Haves

Bilingual in Spanish.
College degree.
Certified Apartment Manager (CAM) certification.
Accredited Resident Manager (ARM) certification.

Responsibilities

Screen, hire, orient, and train personnel using company techniques and directives.
Support staff, promote teamwork, lead by example, and ensure timely completion of personnel administration, including performance evaluations, salary reviews, timesheets, and status-change forms.
Determine transitions and promotions for on-site personnel and report work-related injuries.
Maintain accurate community transaction records and submit reports on time, including rent rolls, delinquency reports, move-in and move-out records, accounts payable, and office supply orders.
Prepare annual budgets and income projections; ensure rents and fees are collected, posted, and deposited on time.
Review, code, and approve invoices, and make daily bank deposits.
Maximize occupancy and use marketing strategies to attract prospective residents.
Oversee staff use of leasing policies and procedures, including wait lists, phone techniques, application verification, and notifications.
Ensure leasing practices comply with federal, state, and local laws; obtain credit and criminal reports for prospective residents and verify compliance with company standards for income and rental history.
Prepare, process, and sign leases and related forms, or supervise others doing so.
Collect rents and late charges, manage delinquent accounts, and pursue lease renewals by sending notices at least 45 days before expiration.
Supervise leasing employees and ensure effective closing techniques.
Handle evictions and landlord liens.
Maintain resident files, including move-in sheets, move-out notices, security deposit dispositions, and warnings.
Ensure residents have a clean, safe, and well-maintained community.
Ensure maintenance requests are addressed promptly, preferably through a one-call resolution, and notify residents when ordered parts cause delays.
Maintain common areas and ensure vacant units are available and ready for move-in.
Oversee risk management and emergency procedures; handle emergencies, immediately report accidents and emergencies to the Regional Community Supervisor, and prepare required reports.
Be available 24/7 unless the regional property supervisor has been notified, and monitor the parking lot for unauthorized vehicles.
Inspect the property and improvements, document deficiencies, and take necessary action within budget limits.
Maintain key-control coding for units and other areas.
Review weekly reports for accuracy and completeness.
Supervise outside contractors working on the property.
Prepare the property for code, mortgage, and other inspections as directed by the Regional Community Supervisor.
Report employee violations of company policy to the Regional Community Supervisor.
Develop and enforce community policies and rules.