Community Manager, Technology Media and Telecom
About The Position
The Community Manager, Network Management will lead engagement and growth strategies for key expert populations within GLG’s Network, with a focus on the Technology Media and Telecom sector. This is both a strategic and execution-focused role — ideal for someone who enjoys owning a vertical, solving problems, and driving measurable impact through both thought leadership and hands-on execution. This role is responsible for driving the health and value of the Network by improving expert activation, retention, and client impact. The Community Manager will collaborate closely with cross-functional teams — including Network Management, Member Success, Product, Engineering, Client Solutions, Events, and Marketing to enhance expert experience and deliver commercial value aligned to GLG’s broader strategy.
Requirements
- 5–7+ years of experience in a product, marketing, program management, or similar capacity
- 3–5 years of post-graduate work experience in the Technology Media & Telecom sector or a related field (e.g., semiconductors, enterprise software, cloud infrastructure, AI and machine learning, telecommunications, streaming and digital media, adtech, cybersecurity, or consumer electronics), with a strong grasp of industry dynamics, roles, and terminology.
- Familiarity with expert types, knowledge needs, and commercial trends within the Technology Media & Telecom sector.
- Strong data fluency — able to interpret and use quantitative insights to drive decision-making
- Demonstrated performance and business judgment in areas such as client service, project execution, relationship management, or business development
- Comfortable working in an ambiguous, fast-paced, entrepreneurial environment
- Creative thinker with an adaptive mindset and a proactive approach to problem-solving
- Effective communicator and collaborator with experience driving cross-functional change
- Proficient in PowerPoint and comfortable presenting to senior internal stakeholders
- Highly organized with strong attention to detail and ability to manage multiple priorities
Responsibilities
- End-to-end population management
- Act as the internal subject matter expert and strategic owner of the Technology Media & Telecom expert population, identifying commercial opportunities and building internal awareness of the sector's nuances and priorities
- Develop and execute population-specific engagement and retention strategies to ensure Network Members are discoverable, high-quality, and ready to engage with GLG clients
- Quantify demand for and supply of Network Members in the TMT sector based on the needs of the business
- Conduct gap analyses to identify and address areas for new recruitment, expert activation, or improved targeting
- Network Member advocacy
- Serve as the voice of Network Members within internal teams, advocating for improvements to their experience throughout the lifecycle
- Partner with Member Success, Product, and Engineering to enhance onboarding, matching, and retention workflows for TMT experts
- Internal collaboration and optimization
- Partner with Client Solutions, Data, Product, Engineering, and Member Success to coordinate expert-related initiatives and ensure alignment across teams
- Ensure TMT experts are surfaced and effectively used by GLG clients, improving utilization and impact
- Insights and best practices
- Gather insights from managing the TMT population and share learnings across the Network Management team to shape playbooks and scale best practices
Benefits
- Comprehensive medical, dental and vision coverage effective on your first day of employment
- Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
- 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
- Tuition reimbursement program for eligible courses including language skills courses
- Paid parental leave, adoption and surrogacy reimbursement
- Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
