Client Success (Tech, Media and Telecom)

Fractal Analytics•California, CA

6d•Onsite

About The Position

Fractal Analytics is a global, AI-first company and strategic partner to Fortune 500 organizations. AI is Fractal’s core business. For over 25 years, Fractal has helped enterprises apply advanced analytics and AI to improve decision-making at scale. The Tech, Media and Telecom practice is purpose-built to support global TMT organizations across sales, marketing, product development & engineering, supply chain, and enterprise functions. We work with many of the world’s largest Tech companies to design, build, and scale production-grade AI and GenAI solutions that deliver measurable business and patient impact. This role involves leading AI-led transformation within Fortune 100 enterprises, executing AI foundations and functional AI programs at scale, driving delivery quality and growth, and expanding long-term client partnerships. The role owns 1-2 strategic programs within Fractal, growing multi-million-dollar relationships while ensuring Fractal consistently delivers at the highest standard.

Requirements

10+ years of experience delivering Analytics and AI Engineering programs for Fortune 500 enterprises
5+ years of consulting experience in retail, marketing or hi-tech world
2+ years leading AI initiatives for large enterprise clients and production-ready use-cases
Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery
Proven commercial judgment with the ability to connect client challenges to business outcomes
Experience engaging senior executives (Directors, Sr. Directors, VP) in strategic discussions
Demonstrated ability to lead large, cross-functional teams through influence
Comfortable operating in ambiguous, fast-moving environments
Strong written and verbal communication skills
Hands-on experience with proposals and executive-level client presentations
Willingness to take ownership, learn from mistakes, and contribute beyond defined responsibilities

Nice To Haves

Domain knowledge in Retail and Marketing

Responsibilities

Own delivery and delivery-led growth for Fortune 50 Hi-tech accounts, driving multi-million annual consulting and delivery revenue
Lead large, often cross-functional AI, Analytics & Engineering initiatives, including AI-foundations work in engineering, Agentic AI solutions powering business transformation and building enterprise systems powering end-to-end decisioning & workflow transformation
Domain knowledge in Retail and Marketing would be an advantage
Lead a global team of data scientists, engineers and domain experts to successfully deliver the objectives laid out for the program
Partner closely with the Hi-tech Practice leadership, Fractal's capability teams across Data & Analytics, AI, MLOps, LLMOps, Cloud engineering, and UX/ Design capabilities
Ensure strong client outcomes and satisfaction, with a target NPS of 70+
Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments
Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans
Represent Fractal’s full portfolio across AI, engineering, design, behavioral science, and our solution offerings
Manage account economics, including utilization, margins, and delivery health
Drive proposals, client presentations, and commercial discussions in support of new and expanded work
Lead and influence cross-functional teams through indirect management, providing direction, coaching, and oversight
Act as a long-term strategic partner to clients and an active contributor to the growth of the TMT