Community Manager - Freelance, Remote

Magic

2d•Remote

About The Position

Our client is a global gaming company with a diverse portfolio of mobile and PC titles, reaching millions of players every day across the world. Among their standout titles is a wildly popular life-simulation game with an active, vocal community spread across Reddit, X, TikTok, Instagram, YouTube, and Discord. As the community continues to grow, the team needs a dedicated voice to keep the conversation alive, healthy, and connected back into the business. This role exists because the game's community lives across six different platforms, each with its own tone, culture, and expectations, and someone needs to own that day-to-day presence authentically and consistently. Beyond engagement, this role is the connective tissue between players and the internal teams who need to hear from them — routing feedback to customer service, surfacing bugs and sentiment from the Discord beta community to QA and Engineering, and flagging trends and cultural moments to the content team. Ultimately, this hire exists to make sure the player community feels heard, well-moderated, and reflected back into the business in real time.

Requirements

Experience owning day-to-day community management across multiple platforms (Reddit, X, TikTok, Instagram, YouTube, Discord).
Experience moderating online communities, including reviewing reports and enforcing community guidelines.
Strong written communication skills, with the ability to adapt tone and voice natively to each platform.
Ability to track trending topics, memes, and cultural moments and translate them into content opportunities.
Genuine familiarity with (or willingness to regularly play) the game, in order to speak authentically for and with its community.
Platform fluency across Reddit, X, TikTok, Instagram, YouTube, and Discord.
Community moderation practices and tools.
Trend-spotting and translating cultural moments into content ideas.
Cross-functional reporting — routing feedback and bugs to the right teams clearly and efficiently.
Authentic, platform-native voice and communication style.
Player-first, empathetic mindset.
Calm, fair, and steady when moderating difficult conversations.
Proactive and detail-oriented — nothing slips through the cracks.
Collaborative team player who works well across customer service, QA, and content teams.
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS.
Headset with an extended mic that has noise cancellation and a webcam.
Back-up computer and internet connection.
Quiet, dedicated workspace at home.

Nice To Haves

You already play (or would happily start playing) the game regularly and genuinely enjoy being part of gaming communities.
You know how to shift your voice across Reddit, TikTok, Discord, and more, without losing what makes it feel authentic.
You have a knack for catching a meme or trending moment before it takes off.
You're the person who makes sure nothing falls through the cracks — feedback, bug reports, DMs, all of it.
You can hold a fair, calm line as a moderator, even in a heated thread.

Responsibilities

Own day-to-day community engagement across Reddit, X, TikTok, Instagram, YouTube, and Discord
Respond, react, and keep the conversation alive across all platforms
Monitor and moderate community spaces, reviewing reports and enforcing community guidelines
Surface fan feedback and DM requests to the customer service team, ensuring nothing falls through the cracks
Serve as the connective tissue between the Discord beta community and the QA team
Capture and report bug reports, sentiment, and player feedback to QA and Engineering in real time (surfacing issues, not performing QA work directly)
Track trending topics, memes, and cultural moments relevant to the game
Flag content opportunities to the content team based on community activity
Collaborate on post ideation and content creation, contributing ideas that feel native to each platform
Play the game regularly to stay fluent in its mechanics, culture, and community in-jokes
Represent the community's voice authentically across every platform and interaction