Community Manager - Westbury

Greystar•Westminster, CO

1d•$78,000 - $85,000•Onsite

About The Position

The Community Manager manages the day-to-day operations of an assigned property, including team members, activities, and resources, to achieve budgeted financial and operational goals. The role ensures that property operations comply with company policies and procedures and applicable laws and regulations governing multifamily housing. The Community Manager contributes to property budgeting and financial performance, oversees leasing and lease enforcement, develops marketing and leasing strategies, supports resident satisfaction and retention, and ensures the property and its amenities meet company standards. The role supervises property staff, maintains the client/owner relationship, and completes accounting, financial, administrative, and other reports. California-based Community Managers also use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized. The position works in an office environment with frequent potential exposure to outdoor conditions and requires access to all interior and exterior areas of the property. Local travel may be needed for bank deposits, training, outreach events, and other job duties. The listed salary range is $78,000–$85,000. The role may also be eligible for performance-based bonuses. Benefits for full-time employees include medical, dental, vision, disability and life insurance; paid time off; an onsite housing discount for eligible onsite team members; a paid sabbatical; a 401(k) match; paid parental leave; fertility benefit reimbursement; an employee assistance program; and optional insurance and legal plans.

Requirements

4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service skills sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver's license; required to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all interior and exterior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Ability to travel locally as required for bank deposits, training, outreach events, or other job responsibilities.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Bilingual English/Spanish skills.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rents, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices, including reconciling work or purchases, validating insurance certificates, coding charges, and coordinating related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including reviewing applications, approving discounts and renewal leases, conducting apartment inspections, following notice requirements, evicting residents, and applying and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Inspect the property and take action to ensure buildings, grounds, and amenities meet standards for safety, cleanliness, and appearance.
Supervise property staff, including interviewing, hiring, orienting, training, and managing performance in accordance with company policies and practices.
Support client and owner relationships by holding meetings, conducting property tours, sharing performance information, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Ensure that onsite staff with access to drive a golf cart have valid driver's licenses.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for eligible onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual bonuses for corporate positions, or weekly, monthly, and/or quarterly bonuses for onsite property positions, based on applicable program terms and performance.