BTR, Community Manager

Evergreen Residential Holdings, LLC•Charlotte, NC

9d•Onsite

About The Position

Evergreen Live is seeking a highly motivated, independent, and service-oriented Community Manager to lead daily on-site operations for a premier Build-to-Rent (BTR) community. This role will serve as the face of the community, overseeing resident experience, amenity operations, property appearance, vendor relationships, and overall community standards while delivering an exceptional living experience for residents in a beautiful 102-home gated community. As a Community Manager, you’ll be the primary on-site leader responsible for delivering exceptional resident experience and maintaining the highest standards across the community. You’ll serve as the on-site primary point of contact for prospects and residents, guiding prospective residents through the leasing journey up to application and move-in while overseeing day-to-day community operations, amenities, vendor relationships, and overall property experience. This position operates in the Charlotte, North Carolina and surrounding markets. Scheduled is full-time Tuesday - Saturday.

Requirements

1-3 years of leasing experience, with direct involvement in lease-up or new construction
Sales-driven mindset with a customer-first approach
Strong interpersonal and communication skills
Ability to work independently and manage priorities
Passion for creating a welcoming, well-run community
Experience in leasing, hospitality, or customer service preferred
Knowledge of Fair Housing regulations
Active Arizona Real Estate License
Valid Driver’s License and reliable transportation.

Responsibilities

Execute lease-up strategies to meet occupancy targets within defined timelines
Conduct property tours and effectively communicate features, benefits, and lifestyle offerings
Respond promptly to inquiries via phone, email, and in-person with professionalism
Conduct pre-leasing efforts including outreach, marketing, digital campaigns, and local events
Maintain accurate records of leasing activity, traffic, and conversion metrics
Host Open House events for prospective tenants
Support marketing initiatives including social media, signage, and local partnerships
Distribute promotional materials and engage with local businesses and referral resources
Monitor competitor offerings and market trends to properly communicate to revenue management for pricing and promotions
Guide prospective tenants through the application process, including screening and documentation requirements
Assist the Applications team with ensuring all paperwork is submitted timely accurately and timely
Assist the Move In team with coordinating move in schedules and ensure units are ready for occupancy
Partner with centralized support teams to ensure smooth operations
Maintain compliance with Fair Housing and company policies
Provide exceptional customer service to prospective and current residents
Assist with resident retention efforts including welcome events and communication
Address resident concerns with empathy and efficiency
Take pride in the community’s appearance, readiness, and reputation