Community Manager

The Galman Group • Philadelphia, PA

13h

About The Position

The Community Manager is accountable for property operations and manages people, activities, and available resources to meet property objectives established by the Regional Manager, including maximizing occupancy and property value. The role oversees financial and administrative operations, staff, resident relations, leasing, property inspections, maintenance coordination, and compliance with applicable company policies and laws.

Requirements

• High school diploma or equivalent.
• Strong customer service and sales skills.
• Ability to work in a fast-paced, customer-service-oriented environment.
• Understanding of computer systems, web applications, and software.
• Ability to work under pressure and meet deadlines in a timely manner.
• Ability to work as part of a team and complete assignments independently.
• Flexibility and ability to work independently.
• Excellent organizational, presentation, interpersonal, written, and oral communication skills.
• Proven ability to engage quickly with individuals in an outgoing, friendly manner and build and maintain relationships with business leaders.

Nice To Haves

• College degree or coursework is desirable.
• Prior property management experience is preferred.
• Certified Apartment Manager (CAM) certification is preferred but not required.

Responsibilities

• Conduct business in accordance with company policies and procedures and applicable laws, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act.
• Assist the Regional Manager with formulating annual budgets and keep operations within established budget guidelines.
• Ensure rents are collected when due and posted promptly; make bank deposits immediately and report deposits to the corporate office daily.
• Handle evictions, utility cut-offs, and landlord liens as required for delinquent rents.
• Communicate with vendors and contractors about work scheduling, billings, vendor relations, and certificates of insurance.
• Approve and submit invoices to the corporate office for payment in accordance with purchasing policies.
• Train, motivate, supervise, hire, and terminate on-site staff in conjunction with the Regional Manager or upper management; conduct new-employee orientation and annual performance reviews, review and approve timesheets through Paylocity, and advise staff on procedures and guidelines.
• Conduct ongoing office-staff training, including leasing paperwork and workplace safety.
• Ensure lease files are complete and leases are properly executed.
• Ensure the office opens on schedule and maintain the condition of the office and model apartments.
• Attend scheduled corporate management meetings, usually held semi-annually at the VFTN.
• Maintain daily, weekly, and monthly records of management activity and submit required reports to the corporate office regularly.
• Maintain a positive customer-service attitude and conduct periodic move-in and move-out inspections with residents.
• Review notices to vacate to determine reasons for move-outs and implement procedures to maintain resident communications, including handling complaints and service requests.
• Walk and inspect the property regularly, verify vacant apartment conditions, and keep vacancy-status information updated.
• Coordinate with maintenance and make-ready staff to ensure apartments are reconditioned promptly after move-out; monitor and schedule maintenance activities.
• Conduct monthly market surveys and provide trend reports; shop competing properties and stay informed about neighborhood market conditions.
• Welcome and show the property to prospective residents, handle their incoming calls, and complete appropriate paperwork.
• Stay informed about market and industry conditions and trends through trade publications, professional organizations, and other sources.
• Immediately report liability and property incidents to the corporate office and ensure workers’ compensation claims are reported with proper paperwork completed.
• Complete relevant safety checklists with maintenance staff.
• Perform additional duties or tasks assigned by the Regional Manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Long-term disability insurance at no cost to the employee
• Life insurance at no cost to the employee
• 401(k) retirement plan with employer match
• Tuition assistance program
• $2,000 employee referral reward
• Paid holidays
• 20% rent discount at any Galman Group community
• Company events, including an annual Phillies outing, annual holiday celebration, and participation in the Eagles Autism Challenge

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED