Community Manager - Heartwood at Lockwood Glen
About The Position
The Community Manager oversees the day-to-day operations of an assigned stabilized, 239-unit single-family property. The role manages property team members, activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with company policies and procedures and applicable housing laws and regulations. Responsibilities include contributing to property budgets; managing revenue, rent collection, financial reporting, invoices, and expenses; overseeing leasing and lease enforcement; developing marketing and leasing strategies; supporting resident satisfaction and retention; inspecting the property; supervising and developing staff; and maintaining the client/owner relationship. The role also prepares accounting, financial, administrative, and other reports, and performs other duties as assigned. In California, the manager uses the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.
Requirements
- 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage day-to-day operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
- All licenses and certifications required by applicable state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property; ensure other on-site staff who drive the golf cart also have valid licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.
Responsibilities
- Contribute to property budget development by analyzing financial statements, marketing information, and operational reports.
- Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial reports.
- Approve vendor, contractor, and service-provider invoices by verifying work or purchases, insurance certificates, account coding, and related communications.
- Control expenditures within the approved budget and manage the petty cash fund.
- Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting inspections; following notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
- Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
- Promote resident satisfaction and retention by addressing complaints, questions, requests, and service issues in a timely manner.
- Ensure maintenance team members meet company standards for responding to and completing resident service requests.
- Inspect the property regularly and ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
- Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
- Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
- Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
- For California roles, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Benefits
- Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
- Six-week paid sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- The role may be eligible for weekly, monthly, and/or quarterly bonus programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
