Community Manager - Jersey City, NJ

Greystar Management Services•Madison, NJ

1d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including the property team, daily activities, and resources, to meet established financial and operational goals. The role ensures that property operations comply with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager contributes to property budgeting and financial performance; oversees leasing, rent collection, expenses, vendor payments, and lease enforcement; and develops marketing and leasing strategies based on market and economic trends. The role also promotes resident satisfaction, ensures maintenance requests and property conditions meet company standards, supervises and develops staff, and supports the client/owner relationship through meetings, property tours, performance updates, and responses to requests. The position completes accounting, financial, administrative, and other reports and may perform additional duties as assigned. Team members work in an office environment and may frequently be exposed to outdoor conditions, including potentially unpleasant or hazardous temperatures, weather, odors, or landscapes. The role requires access to all interior and exterior parts of the property and amenities. Routine local travel may be required for bank deposits, training, outreach events, or other work-related situations. The listed salary range is $95,000–$100,000, with possible additional performance-based compensation for onsite property positions.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other onsite staff authorized to drive the golf cart also have valid licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Bachelor’s degree from an accredited college or university is preferred in Business Management, Real Estate, or a related field.

Nice To Haves

Bachelor’s degree in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely rent and fee collection and posting, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, account coding, and related communications.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including application approvals, discounts and renewals, apartment inspections, notices, evictions, and allowable late fees and other charges.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to concerns and requests and resolving service issues.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and take action to maintain safety, cleanliness, appearance, and appeal of buildings, grounds, and amenities.
Interview, hire, orient, train, and manage the performance of property staff in accordance with company policies and practices.
Support client/owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Possible quarterly or annual bonus for corporate positions, or weekly, monthly, and/or quarterly bonuses for onsite property positions, based on applicable program terms and performance.