Community Manager - Jacksonville

Cambridge Management•Jacksonville, FL

About The Position

The Community Manager oversees the daily operations of a multifamily affordable-housing community under the direct supervision of the Regional Manager. The role is responsible for excellent customer service, property financial performance, preserving assets, achieving budgeted net operating income, compliance with applicable LIHTC and/or HUD requirements, providing a quality living environment, and maintaining a positive work environment for community team members. Duties may vary according to community size and the number of staff to whom responsibilities are delegated. Responsibilities span property finance, marketing and leasing, resident service, maintenance oversight, safety and risk management, regulatory compliance, and personnel development. The Community Manager may need to cover emergencies, on-call duties, resident functions, weekends, evenings, and holidays. The position requires travel to a bank and other off-site locations as needed. Offers are contingent on successful completion of a background check, drug screen, and MVR check if required by the position.

Requirements

At least 3 years of property management experience.
At least 1 year of supervisory experience.
High school diploma or equivalent.
Experience managing LIHTC and HUD multifamily properties.
Knowledge of multifamily operations, including financial reporting, sales, marketing, maintenance, and resident relations.
Strong understanding of financial statements, budgets, financial reports, profit-and-loss statements, and general ledgers.
Superior management, professional leadership, and team-management skills.
Strong customer-service skills, including the ability to handle difficult customers and situations.
Professional verbal and written communication skills.
Ability to uphold ethical standards, confidentiality, and fiduciary responsibility.
Detail orientation and ability to manage conflicting priorities and adjust priorities daily.
Ability to work a flexible schedule that includes weekends, evenings, and holidays.
Working knowledge of Office 365, strong computer skills, and experience with industry software; RealPage OneSite competency is required following CMI training.
Willingness and ability to use tablet/mobile devices and software efficiently.
Working knowledge of applicable landlord-tenant laws, Fair Housing regulations, LIHTC/HUD programs, and other applicable laws and property occupancy standards.
Ability to travel to a bank and other off-site locations as required.
Valid driver's license required if performing those driving tasks or driving a golf cart.
Ability to complete all required training within 30 days of hire.
Successful completion of a background check and drug screen; MVR check if required by the position.

Nice To Haves

Bachelor’s degree or CPM designation.
Property management certification, such as ARM or CAM.

Responsibilities

Oversee property financial performance and work toward achieving budgeted net operating income.
Monitor OneSite data and ensure accurate, timely leasing records, accounts receivable cash receipts, accounts payable invoices, disposition statements, monthly closing procedures, and late fees.
Recommend and oversee capital improvements, deferred maintenance, and upgrade programs.
Represent the property in court proceedings under the direction of legal counsel and understand property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer or eviction actions.
Support leasing by responding to inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurate.
Maintain knowledge of the market, rents, and demographics.
Monitor compliance with Fair Housing regulations, tax compliance regulations, and other applicable laws and occupancy standards.
Recruit and select team members according to company policies, procedures, and core values; recommend compensation changes, promotions, and terminations; and administer discipline and terminations after consulting the Regional Manager and Human Resources.
Maximize property cash flow through revenue management, delinquency reduction, timely rent collection, banking oversight, daily deposits, and collection of overdue rent.
Develop cost-saving strategies, prepare the annual operating budget and business plan with the accounting team and Regional Manager, and prepare monthly variance reports.
Review and analyze income, expenses, traffic, lease expirations, market rents, delinquency, and financial statements, and make recommendations.
Review bid summaries, monitor vendor work, and confirm contracted work and materials are satisfactorily completed and accurately invoiced before payment.
Process delinquent residents according to policy, collect late fees, and file evictions at the appropriate deadline.
Monitor rental activity, on-site sales, marketing outreach, and advertising; evaluate and recommend rental pricing.
Monitor move-in and move-out reports, manage monthly renewals, review traffic sources and prospect status, and implement programs to improve closing results.
Inspect the property and market-ready units daily; direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Supervise safety and risk management, including coordinating monthly safety meetings.
Review resident retention programs and provide courteous, professional customer service.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Train, coach, and mentor team members; hold weekly team meetings, set realistic goals, and foster open communication.
Generate employee schedules and audit missed punches.
Complete required training within 30 days of hire and perform other duties as required.