Community Manager (Freelance)

Kinn Studio•Los Angeles, CA

About The Position

Kinn Studio is a modern heirloom fine-jewelry brand based in Los Angeles, creating timeless pieces designed to be worn daily and passed down for generations. Founded in 2017, the brand balances vintage inspiration with a modern point of view. As Kinn scales from a digitally native brand into omnichannel retail, the way the brand shows up in culture is increasingly important. This freelance role is for a Community Manager to help nurture the relationships that connect Kinn to its customers, advocates, tastemakers, and broader community. This is not a traditional community management role; community extends beyond responding to comments and DMs to encompass the network of customers, advocates, tastemakers, creators, and friends of the brand who shape how Kinn shows up in the world. The ideal candidate is genuinely curious about people, naturally builds relationships, and views engagement as an opportunity to understand the customer, strengthen connections, and identify people, conversations, and cultural moments that matter most to the brand. This role will support the brand approximately 15 hours per week and will work closely with the Head of Brand and Social & Content Lead.

Requirements

3–6 years of experience in community management, customer engagement, clienteling, hospitality, retail, partnerships, or a related field.
Naturally relationship-oriented and highly social.
Strong written communication skills and exceptional attention to detail.
High emotional intelligence and sound judgment.
Deep appreciation for fashion, jewelry, design, culture, and storytelling.
Comfortable engaging with customers, creators, VIP clients, and tastemakers.
Organized, proactive, and able to manage multiple priorities independently.
Genuinely enjoy meeting people, building relationships, and staying connected.
Understand that trust, relationships, and community create long-term brand value.

Responsibilities

Manage and engage with Kinn's community across Instagram, TikTok, and other social platforms.
Respond thoughtfully to DMs, comments, and customer interactions while maintaining Kinn's voice and standards.
Build genuine relationships with customers, brand advocates, and members of the community.
Identify highly engaged customers and emerging advocates within the Kinn ecosystem.
Surface opportunities for deeper engagement, retention, and customer connection.
Serve as one of Kinn's closest connections to the customer.
Identify recurring feedback, product requests, customer questions, and community sentiment.
Surface insights around how customers are wearing, styling, and talking about Kinn.
Share meaningful observations and trends with Brand, Retail, CX, Marketing, and Product teams.
Help identify opportunities, risks, and emerging customer needs before they become larger issues.
Cultivate relationships with customers, tastemakers, creators, stylists, and friends of the brand who naturally align with Kinn.
Support ShopMy relationships and identify advocates who may be a strong fit for the platform.
Coordinate thoughtful gifting and seeding opportunities.
Maintain a curated network of brand advocates and community members.
Support retail events, pop-ups, launches, and community activations when needed.
Identify customers and advocates creating compelling content featuring Kinn.
Secure permissions and usage rights when appropriate.
Collect and organize customer-generated content for use across social, email, web, and marketing channels.
Surface content opportunities to the Social & Content Lead.