Community Manager - Silos Harvest Green

Greystar•Richmond, TX

1d•$60,400 - $80,000•Onsite

About The Position

The Community Manager manages the day-to-day operations of an assigned apartment property, including its team members, activities, and resources, to achieve budgeted financial and operational goals. The role ensures property operations comply with company policies and procedures and with applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Manager contributes to budgeting and financial performance, oversees rent collection and vendor payments, controls expenditures, and manages lease enforcement. The role monitors market trends and implements marketing and leasing strategies to meet occupancy and revenue goals, while promoting resident satisfaction and retention. It also oversees property inspections and maintenance standards, supervises and develops staff, supports the client/owner relationship, and completes required accounting, financial, administrative, and other reports. California-based Community Managers also use the California Lease File Checklist to ensure lease documents are complete, compliant, and organized. The position is based in an office and includes regular access to property interiors, exteriors, and amenities, with possible exposure to outdoor conditions. Routine local travel may be needed for bank deposits, training, outreach events, or other work-related activities.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities sufficient to manage an apartment community, address customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively and to lead a team.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with golf-cart access also hold valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all interior and exterior parts of the property, community, and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budget development by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, collecting and posting rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices, verify work or purchases, check insurance certificates, code expenses, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts and renewals, apartment inspections, required notices, evictions, and allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Respond to resident concerns and requests in a timely manner, resolve service issues, and ensure maintenance staff meet company standards for service requests.
Inspect the property and take action to maintain safety, cleanliness, appearance, and appeal across the grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California positions, manage lease documentation using the California-specific Lease File Checklist.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual performance-based bonuses for corporate roles, or weekly, monthly, and/or quarterly bonus programs for onsite property roles.