Assistant Community Manager - Silos Harvest Green

Greystar•Richmond, TX

1d•$20 - $22•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping tasks, monthly close-out and financial reports, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report on community finances. The position also supports resident satisfaction and retention, lease enforcement and collections, vendor coordination, move-out processing, and owner relations. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, coordinating daily work and maintenance and make-ready tasks while ensuring compliance with company policies and procedures. The role may also support leasing and marketing efforts.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management demonstrating skills in community management, sales, marketing, customer service, financial records, revenue generation, and team coordination.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold all licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling accounts; preparing reports; and processing invoices and payables.
Operate property management software, accurately enter required information, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, pursue delinquencies, and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices for payment; reconcile work or purchases, obtain manager approval, code charges, and coordinate related communications.
Follow company eviction procedures, including notice requirements, resident evictions, and representation of the community in court hearings and proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and procedures.
Support the client/owner relationship through meetings, community tours, performance updates, and responses to owner requests.
May support leasing and marketing by greeting prospects, gathering Guest Card information, showing apartments and models, closing leases and collecting deposits, and assisting with applications and credit verification.
For California positions, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Position may be eligible for weekly, monthly, and/or quarterly bonus programs.