Community Manager- St. Charles

Bender Companies•St. Charles, IL

3d•$72,000 - $77,000•Onsite

About The Position

Bender Companies is seeking an experienced Community Manager to lead the day-to-day operations of an apartment community in St. Charles. The role combines resident experience, operational excellence, and a business-owner mindset. The Community Manager is the strategic and operational leader of the property, coordinating leasing, maintenance, and resident services while creating a positive, professional atmosphere where residents feel welcome, heard, and valued. This is a leadership and hands-on role that requires people skills, problem-solving ability, and business acumen. The position is on-site at the St. Charles property. It is full-time, with a stated schedule of 9:00 a.m. to 5:30 p.m., Monday through Friday, though hours may vary and weekends may be needed. Pay is $72,000–$77,000 per year base, with monthly bonus opportunities and leasing and renewal commissions.

Requirements

At least 2 years of proven success in apartment property management.
Strong verbal and written communication skills.
Experience with financial performance analysis, budgeting, and reporting.
Ability to lead, coach, and develop on-site teams with professionalism and positivity.
Passion for customer service and community-building.
Proactive, problem-solving mindset in a dynamic, fast-paced environment.
Ability to remain calm, confident, and focused under pressure.
Entrepreneurial mindset and a continuous-improvement approach to operations and resident satisfaction.

Nice To Haves

Bachelor’s degree or equivalent college-level coursework.
CPM (Certified Property Manager) designation or other relevant certifications.

Responsibilities

Oversee daily property operations to support resident satisfaction, property condition, and financial performance.
Coordinate and direct maintenance activities, including unit turns, building repairs, and tenant improvements.
Work with maintenance and leasing teams to keep apartment units market-ready.
Lead the leasing team in meeting occupancy goals and implementing resident retention strategies.
Monitor and manage operating budgets, analyze expenses, and identify cost-saving opportunities.
Build relationships with residents and handle concerns or escalations professionally and with care.
Conduct regular physical inspections of the property and apartments to maintain standards for cleanliness, safety, and maintenance.
Manage vendor and contractor relationships and review and approve invoices for quality and cost control.
Guide the team through change, new initiatives, and ongoing process improvements.
Analyze rental rates, market conditions, and competitive trends to optimize performance.
Promote community engagement and resident satisfaction through events, feedback initiatives, and high-touch service.