Community Manager - HOA Property Management- Fort Worth

SpectrumAM•Fort worth, TX

1d•Hybrid

About The Position

The Community Manager is the face of the organization and serves as a liaison among HOA boards of directors, homeowners, and vendors. The role manages a portfolio of associations and involves taking ownership of tasks and projects, providing customer service, managing vendor relationships, and maintaining a positive attitude. No prior HOA experience is required. The company provides an initial year of training, an in-house learning academy, and a mentor for on-the-job guidance. The position is based in the Fort Worth area, with required attendance at the local North Richland Hills office during the first year and possible transition to a hybrid arrangement afterward, subject to manager determination and business needs. The manager must be able to commute to the office for collaboration, onsite functions, and mandatory events, and must be available for after-hours emergencies and evening meetings.

Requirements

Approximately 8 or more years of professional work experience in roles requiring proactive effort and decision-making; the posting also describes the desired experience as 8 to 10 years.
Positive, customer-centric attitude; ownership, teamwork, coachability, organization, accountability, and strong multitasking ability.
Ability to attend or run evening meetings.
High-level organizational skills in a fast-paced environment.
Experience and knowledge of Office software, including Word, Excel, and PowerPoint.
Ability to learn other business computer systems.
Strong customer-friendly and informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfort with public speaking in small and large meetings.
Conflict-management skills for sometimes stressful situations.
Experience gathering bids for large projects and managing those projects.
Ability to commute to the local office for collaboration, onsite functions, and mandatory events.
Availability for after-hours emergencies.

Nice To Haves

Helpful skills may include customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financial matters, legal matters, and vendor management.
Backgrounds in retail, restaurants, hospitality, administration, department management, office management, or operations may be relevant.

Responsibilities

Follow the Same Day Response Policy.
Engage with association board members and homeowners.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan and facilitate association board meetings and annual meetings.
Manage vendor relationships, including bidding and project management.
Consult with other departments to support assigned communities.
Support risk management, insurance, and litigation matters.
Prepare association budgets and manage association finances.
Attend or run evening meetings, usually 30–40 per year.
Handle additional tasks as necessary.
Be available for after-hours emergencies.

Benefits

Five weeks of paid time off.
40 paid hours per year for community service activities.
11 annual paid holidays.
Paid training and access to an internal learning and development management system.
Medical, dental, and vision benefits.
Short-term and long-term disability coverage.
Life and AD&D insurance.
401(k) program.
Free medical clinic at the San Antonio office, with virtual appointments for other offices.
Phone and mileage reimbursement.
Structured career track plan with a six-month review.
Salary reviews and performance increase opportunities every six months.
Potential hybrid work arrangement after the first year, subject to manager determination and business requirements.
Work/life balance.