Community Manager - Tax Credit

NRP Group•San Antonio, TX

4d•Onsite

About The Position

The Community Manager oversees daily operations at The Scott at Medio Creek, a tax credit apartment community in San Antonio, Texas. Reporting to the Regional Property Manager, this role is responsible for customer service, coordinating property operations, maximizing cash flow while preserving assets, achieving budgeted net operating income, providing residents with a quality living environment, and fostering a positive workplace for the property team. Duties may vary depending on community size and the responsibilities delegated to staff. The role oversees property financial performance, budgeting, rent collection, accounting processes, capital improvements, vendors, and compliance. It supports leasing and marketing, monitors rental activity and pricing, and ensures adherence to fair housing, tax compliance, and occupancy requirements. The Community Manager also inspects the property, oversees service operations and safety, supports resident retention, and recruits, trains, coaches, and manages team members. The position may include on-call duties, weekends, resident functions, errands, and occasional assistance at other properties.

Requirements

High school diploma or equivalent.
At least 3 years of property management experience as a Community Manager at a tax credit property.
Working knowledge of applicable landlord-tenant laws, Fair Housing regulations, IRS Section 42 LIHTC Program requirements, and other laws related to property guidelines and occupancy standards.
Strong computer skills, especially in Microsoft Office.
Reliable transportation for essential job functions.

Nice To Haves

Bachelor’s degree or CPM designation preferred.
Tax Credit Specialist (TCS) or HCCP designation preferred.
Experience with Yardi preferred.

Responsibilities

Oversee property financial performance and work toward achieving budgeted net operating income.
Maximize cash flow through revenue management, delinquency reduction, timely rent collection, banking oversight, and follow-up with residents who owe rent.
Monitor Yardi data and ensure accurate, timely leasing, accounts receivable, accounts payable, deposit, disposition, closing, and late-fee processes.
Develop cost-saving strategies and prepare the annual operating budget and business plan with Accounting and the Regional Property Manager.
Review financial statements, prepare monthly variance reports, analyze property and market performance, and make recommendations.
Recommend and oversee capital improvements, deferred maintenance, and upgrades; review bids and monitor vendors and invoices.
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
Represent the property in court proceedings under legal counsel’s direction and understand applicable property legal issues.
Support leasing by responding to inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurate.
Monitor rental activity, sales, marketing outreach, advertising, market conditions, rental pricing, move-in and move-out reports, renewals, traffic sources, and prospect follow-up.
Ensure residents are on current, correct Blue Moon lease agreements and monitor Fair Housing, tax compliance, and other applicable requirements.
Maintain passing e-shop, phone shop, and physical shop scores.
Inspect the property and market-ready units daily; direct service operations to complete service requests within 24 hours and meet curb appeal standards.
Supervise safety and risk-management functions, including monthly safety meetings.
Review resident retention programs and provide courteous, professional customer service.
Maintain emergency coverage and availability for on-call duties, resident functions, and weekends.
Recruit and select team members in accordance with company policies, procedures, and core values.
Train, coach, and mentor team members; hold weekly team meetings, establish goals, foster communication, and provide ongoing feedback.
Create employee schedules in e-time and audit missed punches; recommend compensation adjustments, promotions, and terminations.
Perform other required duties, occasionally assist at other properties, and run errands to support the property.