Community Manager - Tax Credit

The NRP Group LLC•San Antonio, TX

5d•Onsite

About The Position

The Community Manager oversees daily operations at a tax credit apartment community, ensuring excellent customer service, strong financial performance, a quality living environment, and a positive workplace for property team members. Reporting to the Regional Property Manager, the role coordinates property operations, works to achieve budgeted NOI, maximizes cash flow, and preserves property assets. Duties may vary based on community size and staffing.

Requirements

High school diploma or equivalent.
At least 3 years of property management experience as a Community Manager at a tax credit property.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 LIHTC Program, and other laws affecting property guidelines and occupancy standards.
Strong computer skills, especially with Microsoft Office Suite.
Reliable transportation for essential job functions.

Nice To Haves

Bachelor’s degree or CPM designation.
Tax Credit Specialist (TCS) or HCCP designation.
Experience with Yardi.

Responsibilities

Oversee property financial performance and work toward budgeted NOI.
Maximize revenue and cash flow, reduce delinquencies, ensure timely rent collection, monitor banking and deposits, and contact residents about overdue rent.
Monitor Yardi data and ensure leasing, receivables, invoices, resident dispositions, monthly closing procedures, and late fees are accurate and timely.
Develop cost-saving strategies and prepare the annual operating budget and business plan with the Accounting team and Regional Property Manager.
Review financial statements, prepare monthly variance reports, analyze property and market performance, and make recommendations.
Recommend and oversee capital improvements, deferred maintenance, and upgrade programs.
Review bid summaries, monitor vendor work, confirm contracted work and materials, and verify invoices before payment.
Process delinquent residents according to policy, collect late fees, and file on units by the appropriate deadline.
Represent the property in court proceedings under legal counsel’s direction and understand legal issues affecting residency and eviction actions.
Support leasing by responding to inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurate.
Monitor rental activity, marketing outreach, advertising, market conditions, rental pricing, move-in and move-out status, and monthly renewals.
Review traffic sources, prospect follow-up, and closing ratios, and implement programs to improve results.
Ensure residents have current, correct Blue Moon lease agreements and monitor compliance with Fair Housing, tax compliance, and other applicable regulations.
Maintain passing e-shop, phone shop, and physical shop scores.
Inspect the property and market-ready units daily; direct service operations to complete service requests within 24 hours and maintain curb appeal.
Supervise safety and risk management, including monthly safety meetings.
Review resident retention programs and provide courteous, professional customer service.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Recruit, select, train, coach, and mentor team members in accordance with company policies and values.
Hold weekly team meetings, establish goals, foster communication, provide feedback, and recommend compensation adjustments, promotions, or terminations.
Create employee schedules in e-time and audit missed punches.
Perform other duties as required, occasionally assist at other properties, and run errands to support the property.