Community Manager (Towne Park)
About The Position
The Community Manager is responsible for the overall performance of the property, including financial results, operations, leasing, marketing, and resident experience. The role leads and develops a high-performing onsite team while operating the community in the best interest of the owner. The Community Manager oversees day-to-day operations, financial and business performance, leasing and marketing, resident engagement, property conditions, and service delivery. The role requires working with team members, maintenance staff, vendors, and leadership to meet operational and financial goals and maintain community standards.
Requirements
- Proven property management experience with leadership responsibility.
- Strong knowledge of property management software; Yardi experience is preferred.
- Proficiency with the Microsoft Office Suite.
- Excellent written and verbal interpersonal and communication skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Knowledge of, or ability to learn, Federal, State, and local landlord/tenant laws and fair housing regulations.
- Valid driver's license and reliable transportation.
- Strong customer service orientation and managerial skills.
- Ability to exercise good judgment.
- Knowledge of, or ability to learn, advertising and marketing tactics to maximize occupancy.
- Ability to perform the physical requirements of the role, which may include moving throughout the property, touring apartment homes, and accessing various areas of the community, with or without reasonable accommodation.
Nice To Haves
- Yardi experience.
Responsibilities
- Lead and manage day-to-day community operations to ensure efficiency, quality, and compliance with company standards.
- Recruit, train, coach, and develop onsite team members; set expectations, maintain accountability, and foster a positive team culture.
- Complete required training and participate in ongoing professional development.
- Drive occupancy, revenue, and Net Operating Income through leasing, pricing, and operational strategies.
- Monitor and analyze occupancy, leasing trends, delinquency, expenses, and other key performance indicators.
- Manage accounts receivable, rent collections, delinquency, and eviction processes in accordance with applicable laws.
- Oversee accounts payable, budgeting, and expense control.
- Prepare and deliver accurate, timely reports to leadership.
- Oversee leasing activities and develop and execute marketing strategies, including digital marketing, social media, and outreach.
- Maintain the property’s online presence, listings, and reputation; monitor and respond to online reviews and customer feedback.
- Conduct market research and competitive analysis to inform pricing and marketing strategies.
- Lead resident retention and engagement strategies, including planning and supporting community events.
- Promote resident satisfaction through responsive service and relationship building.
- Oversee property conditions, curb appeal, and unit readiness.
- Partner with maintenance staff and vendors to ensure timely, high-quality service delivery.
- Conduct regular property inspections and proactively address operational issues.
- Carry a cell phone and respond to emergencies.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
