Community Manager - Santa Rosa, CA

USA Properties Fund•Santa Rosa, CA

21h•Onsite

About The Position

USA MULTIFAMILY MANAGEMENT, INC. is engaged in the management of residential multifamily communities. We develop, build, own and manage our properties. Our properties are located throughout California and Nevada and range in size from 52 units to 397 units. We specialize in Tax Credit; Section 42 properties (LIHTC – Low Income Housing Tax Credit). USA Multifamily Management is a subsidiary of USA Properties Fund, Inc., a full-service, fully diversified, privately owned real estate investment and development organization. When you join the USA team, you'll find a collaborative work environment and the opportunity to develop your talents in an organization that provides needed services to those in our communities. We are seeking a Community Manager for our 99 unit Family Community in Santa Rosa, CA. The Community Manager will report to the Regional Property Supervisor. This is a non-exempt position with a Monday through Friday work schedule. We offer a competitive rate, depending on experience, ranging from $32-$35 per hour.

Requirements

At least two (2) years of experience in on-site property management, with Tax Credit knowledge.
Computer skills in Microsoft Word and Microsoft Excel.
Knowledge of YARDI Voyager.
Management of on-site staff and resources.
Successful track record of meeting property goals.
Low Income Housing Tax Credit experience.
Must have a valid CA driver’s license & reliable transportation.
High School Diploma or GED required.

Responsibilities

Provides direct supervision to all community staff.
Reinforces all safety policies and ensures that all maintenance needs at the community are met.
Handles difficult situations (resident complaints, concerns, and special requests, etc.) while keeping communication positive and professional.
Meets all financial benchmarks as outlined in the budget developed annually; ensuring that income is at or above budget expectations while maintaining occupancy as outlined in the community budget.
Maintains rents at the tax credit maximum and reviews the aged receivables report regularly and collecting outstanding balances from existing residents.
Reviews the aged receivables report regularly and collects outstanding balances from existing and past residents.
Reviews and negotiates contracted expenses as directed by the District Manager, Area Managers Regional Manager and/or Asset Preservation.
On a monthly basis, the Manager is expected to be able to produce a report outlining all significant variances in income/expenses; and a report detailing collections effort at the property.
Posts resident rent payments, posting subsidy/housing rent payments where applicable.
Develops and maintains positive, professional relationships with residents, vendors and team members.
Monitors marketing efforts and develops new strategies as needed to address both short- and long-term marketing and leasing goals.
Conducts property tours and provides information about the property’s performance to owners, investors and regulatory agencies as required.
Leads periodic community meetings for the residents.
Maintains compliance with all general and property specific regulations. This may include LIHTC at varying levels of the area median income, Bond, MHP, MHSA, RHCP, and/or HOME program requirements.
Ensures resident recertifications are completed on time each month.
Ensures all initial applications are completed within two weeks of application date.
For mixed-income communities, ensures that the applicable fraction for each building is consistently maintained.
Interviews and recommends candidates to fill vacant positions.
Ensures that the selected candidate is on-boarded according to USA policy.
Identifies and leverages the strengths of each employee to maximize their value to the organization.
Completes regular performance reviews along with a formal annual performance appraisal for each employee.
Ensures that each employee is trained in the specific skills required to complete her/his job, coaching employees to success in executing assigned tasks using available resources.