Community Manager - Santa Rosa, CA

USA Properties Fund•Santa Rosa, CA

17h•Onsite

About The Position

USA MULTIFAMILY MANAGEMENT, INC. is a company engaged in the management of residential multifamily communities, specializing in Tax Credit; Section 42 properties (LIHTC – Low Income Housing Tax Credit). They develop, build, own, and manage properties across California and Nevada, ranging in size from 52 units to 397 units. USA Multifamily Management is a subsidiary of USA Properties Fund, Inc., a full-service, fully diversified, privately owned real estate investment and development organization. The company fosters a collaborative work environment and offers opportunities for talent development. This specific role is for a Community Manager at their 129-unit Senior Community, Vintage Zinfandel Senior Apartments, located in Santa Rosa, CA. It is a non-exempt position with a Monday through Friday work schedule.

Requirements

At least two (2) years of experience in on-site property management, with Tax Credit knowledge
Computer skills in Microsoft Word and Microsoft Excel
Knowledge of YARDI Voyager
Management of on-site staff and resources
Successful track record of meeting property goals
Low Income Housing Tax Credit experience
Must have a valid CA driver’s license & reliable transportation
High School Diploma or GED required

Responsibilities

Routinely provides usable solutions to work-related problems; focuses on the good in a situation, approaching tasks and projects with a positive outlook
Responsible for providing direct supervision to all community staff
Thinks through problems systematically and provides insight on possible solutions
Reinforces all safety policies and ensures that all maintenance needs at the community are met
Diligent and disciplined when completing a task or project
Handles difficult situations (resident complaints, concerns, and special requests, etc...) while keeping communication positive and professional
Confident and self-assured
Comfortable holding subordinates accountable for their actions and leads by example to maintain goals and timelines
Meets all financial benchmarks as outlined in the budget developed annually; ensuring that income is at or above budget expectations while maintaining occupancy as outlined in the community budget
Maintaining rents at the tax credit maximum and reviewing the aged receivables report regularly and collecting outstanding balances from existing residents
Reviews the aged receivables report regularly and collects outstanding balances from existing and past residents
Reviewing and negotiating contracted expenses as directed by the District Manager, Area Managers Regional Manager and/or Asset Preservation
On a monthly basis, the Manager is expected to be able to produce a report outlining all significant variances in income/expenses; and a report detailing collections effort at the property
Post resident rent payments, posting subsidy/housing rent payments where applicable
Developing and maintaining positive, professional relationships with residents, vendors and team members
Monitoring marketing efforts and developing new strategies as needed to address both short- and long-term marketing and leasing goals
Conducting property tours and provides information about the property’s performance to owners, investors and regulatory agencies as required
Leading periodic community meetings for the residents
Responsible for maintaining compliance with all general and property specific regulations. This may include LIHTC at varying levels of the area median income, Bond, MHP, MHSA, RHCP, and/or HOME program requirements
Resident recertifications are completed on time each month
All initial applications are completed within two weeks of application date
For mixed-income communities, ensuring that the applicable fraction for each building is consistently maintained
Responsible for interviewing and recommending candidates to fill vacant positions
Responsible for ensuring that the selected candidate is on-boarded according to USA policy
Identifying and leveraging the strengths of each employee to maximize their value to the organization
Completing regular performance reviews along with a formal annual performance appraisal for each employee
Ensuring that each employee is trained in the specific skills required to complete her/his job, coaching employees to success in executing assigned tasks using available resources