Community Manager III

Associa•Alpharetta, GA

12d•Hybrid

About The Position

Homeside Properties, an Associa company in Alpharetta, Georgia, is hiring a Community Manager III (On-Site/Portfolio Community Association Manager). The role provides overall supervision of assigned community association(s) and involves working with homeowners, vendors, board and committee members, and branch-office staff. This is a hybrid onsite position that also requires spending one day per week onsite at a Co-Operative. The manager oversees association operations and administration in accordance with management agreements and association policies and procedures. The position includes board and homeowner liaison work, financial and administrative oversight, vendor management, inspections, and coordination of association services and projects.

Requirements

Proficient knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of association board and Community Association Manager roles and how they relate to homeowner requests.
Proficient knowledge of business correspondence, including grammar, structure, punctuation, and spelling.
Proficient knowledge of conflict-resolution techniques.
Professional communication skills, including phone, interpersonal, written, and verbal communication.
Professional customer service skills.
Self-motivated, proactive, detail-oriented, and a team player.
Time-management and time-critical prioritization skills.
Associate degree required.
0–3 years of management and/or supervisory experience.
3–5 years of community association experience.
A Community Association Manager (CAM) credential or a Georgia real estate license is required.

Nice To Haves

Bachelor’s degree preferred.
Georgia Cooperative experience preferred.

Responsibilities

Supervise the operation and administration of assigned associations in accordance with management agreements and association policies and procedures.
Act as, or oversee, the primary liaison with association boards of directors and homeowners as needed.
Perform or direct administrative and management duties requested by the board and consistent with the management agreement.
Ensure association management tools are developed and used effectively, including annual calendars, action-item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and operating budgets.
Review monthly financial reports and ensure a management summary is submitted to the board.
Provide or oversee recommendations to boards and committees regarding major capital expenditures needed to maintain community appearance and operations.
Monitor corporate and client delinquency rates and collection processes for the account portfolio.
Attend board meetings as required by management agreements and attend community events as needed.
Prepare board packages within established time frames.
Ensure the board is aware of legal actions involving the association.
Maintain unit and contract files related to association operations.
Assist the board or architectural review board with architectural reviews and routine inspections as necessary.
Maintain the C3 database, including updating resident information.
Manage routine and special-project vendors, including procurement and performance evaluation as contracted.
Oversee Associa staff as provided for in the contract.
Coordinate or oversee inspections of building facilities and common areas and arrange appropriate follow-up actions.
Oversee the accounts payable process in accordance with Associa home-office processes and procedures.
Perform other duties as assigned.