Community Manager III

Associa•Alpharetta, GA

11d•Hybrid

About The Position

Homeside Properties, an Associa company in Alpharetta, Georgia, is hiring a Community Association Manager III to supervise the operation and administration of assigned community associations. The role works with homeowners, vendors, board and committee members, and branch office staff, and carries out responsibilities in accordance with management agreements and association policies and procedures. This is a hybrid, on-site/portfolio position that also requires one day per week on-site at a cooperative. The position requires a Community Association Manager (CAM) credential or a Georgia Real Estate License.

Requirements

Associate degree required.
Community Association Manager (CAM) credential or Georgia Real Estate License required.
Three to five years of community association experience.
Knowledge of Microsoft Office products, including Word, Excel, and Outlook, at a proficient level.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of association board and Community Association Manager roles and how they interface with homeowner requests.
Proficient knowledge of business correspondence, including grammar, structure, punctuation, and spelling.
Proficient knowledge of conflict resolution techniques.
Professional communication skills, including phone, interpersonal, written, and verbal communication.
Professional customer service skills.
Self-motivated, proactive, detail-oriented, and a team player.
Time management and time-critical prioritization skills.

Nice To Haves

Bachelor’s degree preferred.
Zero to three years of management and/or supervisory experience.
Georgia cooperative experience preferred.

Responsibilities

Supervise the operation and administration of assigned associations in accordance with management agreements and association policies and procedures.
Serve as, or oversee, the primary liaison with association boards of directors and homeowners as needed.
Perform or direct administrative and management duties requested by the boards and covered by management agreements.
Develop and ensure effective use of community management tools, including annual calendars, action item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and fiscal-year operating budgets.
Review monthly financial reports and ensure management summaries are submitted to association boards.
Provide or oversee recommendations to boards and committees about major capital expenditures needed to maintain community appearance and operations.
Monitor corporate and client delinquency rates and the collections process for the account portfolio.
Attend board meetings as required by management agreements and attend community events as needed.
Prepare board packages within established time frames.
Ensure boards of directors are informed of legal actions involving their associations.
Maintain unit and contract files related to association operations.
Assist boards and architectural review boards with architectural review processes and routine inspections as needed.
Maintain the C3 database, including updating resident information.
Manage routine and special-project vendors, including procurement and performance evaluation as contracted.
Oversee Associa staff as provided for in the contract.
Coordinate or oversee inspections of building facilities and common areas and arrange appropriate follow-up actions.
Oversee the accounts payable process in accordance with Associa home office processes and procedures.
Perform other duties as assigned.