Community Manager II Night Manager - Alta Mira Family and Senior Living, Hayward CA

Eden Housing•Hayward, WI

20d•$28 - $33•Onsite

About The Position

The Community Manager II is responsible, under the direction of the Property Supervisor, for the overall operation of the property and implementation of policies, procedures, and programs that support a well-managed, maintained, and financially sound community. The role oversees regulatory and investor compliance, occupancy, property maintenance, resident relations, vendors, and onsite staff. It requires sound judgment, discretion, leadership, and the ability to foster a cooperative team and a supportive community for residents. The position directly supervises one or more employees and oversees property maintenance, marketing and leasing, resident management, financial reporting, regulatory requirements, administration, personnel management, and housing programs. Community Managers who live on-site also perform Night Manager duties, including responding to after-hours emergencies and building problems. The Night Manager role provides an after-hours management presence in coordination with or in the absence of a Community Manager, in exchange for reduced-rent housing. Night duties include securing common areas, monitoring the property, responding to emergencies, and coordinating with on-call personnel. The position oversees a minimum of 70 units and may travel to assist at other communities as needed. The work involves regular interaction with residents, staff, visitors, vendors, agencies, and emergency personnel. The stated work environment is usually moderately noisy.

Requirements

Two years of experience in affordable housing management, including one year of staff management, maintenance and project management, and reporting.
Experience with HUD and/or CTCAC properties is required.
Must obtain TCS and COS certification, as appropriate, within 12 months of hire.
High school diploma or GED, or 1–3 months of related experience and/or training, or an equivalent combination of education and experience.
Ability to oversee a minimum of 70 units.
Ability to communicate effectively in writing and verbally with residents, clients, employees, and groups.
Ability to read and interpret safety rules, maintenance instructions, procedure manuals, contracts, and other documents, and to prepare routine reports and correspondence.
Ability to perform basic arithmetic and work with American money, weight, volume, and distance measurements.
Ability to use common sense and judgment to carry out instructions and address problems in standardized situations.
Ability to handle frequent interruptions and maintain concentration and attention to tasks for more than 60 minutes.
Ability to perform the described physical activities, including frequent walking, standing, stooping, bending, squatting, stair climbing, and lifting items under 15 pounds; occasional lifting of 16–50 pounds, pushing 20 pounds, climbing ladders, kneeling, twisting, and handling janitorial equipment.
Ability to independently access all areas of the property and occasionally withstand heights up to the number of stories in the building.
Ability to proofread and read written materials, receive verbal instructions in person and by phone, distinguish emergency equipment sounds, and detect unusual or unpleasant odors such as a natural gas leak.

Nice To Haves

ARM certification preferred.
Knowledge of Yardi software is a plus.
Second-language skills are a plus.
Willingness to learn preventive plumbing, electrical, landscaping, and ongoing maintenance troubleshooting.
Positive attitude, good sense of humor, energy, assertiveness, and ability to serve as a role model.
Professional integrity, strong communication and customer service skills, and attention to detail.
Ability to manage many projects and shifting priorities in a fast-paced environment.

Responsibilities

Oversee the day-to-day operation of the property and implement management policies, procedures, and programs.
Supervise maintenance and janitorial staff, vendors, contractors, and service providers; schedule and inspect maintenance work and ensure timely completion of work orders.
Conduct property, unit, safety, and common-area inspections; oversee preventative maintenance, unit turnovers, building compliance, and recommendations for repairs or replacements.
Maintain occupancy by overseeing marketing, leasing, waiting lists, applications, resident selection, certifications, move-ins, and move-outs.
Promote positive resident relations, respond to requests and complaints, coordinate with Resident Services, convene resident meetings, and support resident organizations.
Manage property finances, collect rents and other funds, maintain records, review delinquent accounts and financial statements, prepare reports and budget materials, and monitor expenses against budget.
Ensure accurate and timely resident files, income certifications, recertifications, leases, regulatory reports, and other compliance documentation.
Manage the property office, records, correspondence, invoices, resident inquiries, rules enforcement, incident reports, and required postings.
Interview, hire, train, evaluate, motivate, and discipline staff under the direction of the Property Supervisor; review timesheets and support staff development.
Ensure the housing program and property services comply with governing documents, organizational requirements, and regulatory agency requirements.
Respond to or assign staff to onsite emergencies and submit incident reports to the Property Supervisor within 24 hours.
As Night Manager, respond to company-issued phone calls from 5:30 p.m. to 8:30 a.m. Monday through Friday and 24 hours on weekends and holidays.
As Night Manager, secure common areas, check lights, doors, windows, and alarms, monitor the property for suspicious activity or possible lease violations, and record incidents and after-hours calls in Yardi.
As Night Manager, contact on-call maintenance or emergency services, assist emergency personnel, and perform light janitorial or emergency maintenance tasks when needed.
Attend staff and resident meetings as required, including Night Manager meetings and resident meetings at the stated frequency.
Travel to and assist at other communities as needed, and perform other tasks assigned by the Property Supervisor.