Community Mgr I

NATIONAL COMMUNITY RENAISSANCE•Long Beach, CA

3d•$28 - $29•Onsite

About The Position

The Community Manager I is the front line in implementing National Community Renaissance’s vision of first-class property management that transforms neighborhoods and residents’ lives. The role leads the overall administration, compliance, and maintenance of the property while striving to maintain 100% occupancy. The Community Manager works in partnership with Hope Through Housing to develop and deliver social programs for residents and the neighborhood, and proactively represents the organization and builds community relationships. The position reports to a Regional Manager, Area Manager, or Senior Community Manager, and directs and supervises 1–2 on-site personnel and/or temporary resources. It is based at Bloom at Magnolia in Long Beach, California, is full-time, and has a day shift.

Requirements

High school education or equivalent.
Two to five years of experience in a position with comparable responsibilities.
At least two years of experience in a customer service environment.
At least two years of supervisory experience.
Financial management experience.
Ability to pass the company-sponsored Tax Credit Certification class within the first year of employment; failure after the second attempt may result in discipline up to and including termination.
Hardworking, positive attitude.
Ability to work with and understand people from varied ethnic and family backgrounds.
Ability to develop and deliver specialized programs appropriate to the community’s residents.
Ability to build external relationships while positively promoting the organization.
Organization and time-management skills.
Proficiency in spoken and written English.
Ability to relate to others beyond simply giving and receiving instructions.
Initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of performance.
Ability to operate a computer and office equipment.
Ability to sit, read, and type for 5–7 hours daily; walk for 1–3 hours daily and, during property inspections, up to 6 continuous hours for 1–3 continuous days; occasionally lift up to 20 pounds and climb stairs.

Nice To Haves

Experience with Yardi property management accounting software.

Responsibilities

Maintain resident files and Yardi data in accordance with compliance and property management policies and regulations.
Review and approve resident notices related to recertification.
Maintain the property waiting list in accordance with the Tenant Selection Plan.
Ensure housing applications are processed according to affordable housing covenants.
Process annual recertifications within established timelines.
Market and advertise vacancies in accordance with the Affirmative Fair Housing Marketing Plan.
Ensure resident notices are issued and served on time and in accordance with lease requirements.
Conduct monthly site inspections and prepare reports for management.
Manage office supply inventory and coordinate timely maintenance-supply purchases within the approved budget.
Work with resident services staff to meet company vacancy-turnaround timelines.
Ensure work orders are processed in Yardi within established timelines.
Account for and balance petty cash in accordance with company policies and procedures.
Prepare bank deposits and post resident payments in Yardi within management-established timelines.
Prepare required month-end management reports.
Manage accounts receivable and refer past-resident balances to collection agencies.
Maintain accurate resident ledgers and work with accounting to resolve errors.
Manage 1–2 on-site office and/or maintenance employees, including interviewing, training, timekeeping, performance evaluations, and disciplinary actions.
Maintain positive relationships with internal CORE departments.
Respond to resident complaints in a timely and professional manner.
Create a caring and engaging community for residents that is noticeable to the wider community.
Design, implement, and manage resident programs and support their ongoing success.
Maintain positive relationships with City staff, local representatives, and social service providers.
Attend company-sponsored team-development events, which may occasionally involve overnight stays away from home.
Perform other duties as requested.