Community Mgr I

NATIONAL COMMUNITY RENAISSANCE•Anaheim, CA

2d•$25 - $29•Onsite

About The Position

The Community Manager I leads the overall administration, compliance, and maintenance of the property while striving to maintain full occupancy. The role partners with Hope Through Housing to develop and deliver social programs for residents and the neighborhood, and proactively represents National Community Renaissance while building community relationships. The position reports to a Regional Manager, Area Manager, or Senior Community Manager and supervises 1–2 on-site personnel and/or temporary resources. The Community Manager oversees compliance, property operations, financial administration, human resources, customer service, resident programs, and community relations. The role includes maintaining resident records and waiting lists, processing recertifications and housing applications, coordinating vacancy marketing and work orders, managing deposits and receivables, supervising on-site employees, responding to resident concerns, and developing resident programs. The position also requires attendance at relevant company-sponsored events, which may occasionally involve overnight stays away from home.

Requirements

Minimum high school education or equivalent.
Two to five years of experience in a position with comparable responsibilities.
At least two years of customer service experience.
At least two years of supervisory experience.
Must pass the company-sponsored Tax Credit Certification class within the first year of employment; failure after a second attempt may result in discipline up to and including termination.
Financial management experience.
Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
Hard-working, positive attitude and ability to work with people of varied ethnic and family backgrounds.
Ability to develop and deliver programs suited to residents of the community.
Ability to build external relationships and positively promote the organization.
Organization and time-management skills.
Proficient spoken and written English communication.
Ability to relate to others beyond giving and receiving instructions.
Initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of performance.
Able to sit, read, and type for 5–7 hours daily; walk for 1–3 hours daily, including up to 6 continuous hours during property inspections for 1–3 continuous days; operate computer and office equipment; occasionally lift up to 20 pounds; and occasionally climb stairs.

Nice To Haves

Yardi property management accounting software experience is preferred.

Responsibilities

Maintain resident files and Yardi data in accordance with compliance and property management policies and regulations.
Review and approve resident notices related to recertification; maintain the property waiting list according to the Tenant Selection Plan; process housing applications under affordable housing covenants; and complete annual recertifications within established timelines.
Market and advertise vacancies in accordance with the property’s Affirmative Fair Housing Marketing Plan.
Ensure resident notices are delivered and served within lease requirements and established timelines.
Conduct monthly site inspections and prepare reports for management.
Manage office supply inventory and coordinate with Resident Services to purchase maintenance supplies within the approved budget.
Coordinate with resident services staff to meet company vacancy-turnaround timelines.
Ensure work orders are processed in Yardi within established timelines.
Account for and balance petty cash; prepare bank deposits and post resident payments in Yardi within established timelines.
Prepare required month-end management reports; manage accounts receivable and refer former residents’ past-due balances to collection agencies; maintain accurate resident ledgers and resolve errors with Accounting.
Manage 1–2 on-site office and/or maintenance employees, including interviewing, training, timekeeping, performance evaluations, and disciplinary actions.
Maintain positive relationships with internal CORE departments.
Respond to resident complaints in a timely and professional manner and foster an engaging, caring community.
Design, implement, and manage resident programs and support their ongoing success.
Maintain positive relationships with city staff, local representatives, and social service providers.
Attend relevant company-sponsored team-development events, which may occasionally require overnight stays away from home.
Perform other duties as requested.