Maintenance Assistant - University of Maryland Baltimore County

Capstone on Campus Management LLC•Catonsville, MD

1d•Onsite

About The Position

The Community Maintenance Assistant (CMA) is responsible for assisting the Maintenance Team in completing tasks that ensure the community meets safety, appearance, and operational standards. Work areas include Heating, Ventilation, Air Conditioning (HVAC), Appliances, Electrical, Plumbing, Furniture Repair, Painting and turn-related activities, Custodial, and Keys/Locks. In addition, the CMA is an integral part of the after-hours response system.

Requirements

High school diploma.
Enrolled as a current University of Maryland Baltimore County student and in good standing (academic, conduct, and financial) with both UMBC and Walker Avenue Apartments
Ability to lift up to 50 lbs. and navigate up and down stairs.
Demonstrate proficiency in verbal communication.
Possess strong customer service skills.
Must have troubleshooting and diagnostic skills.

Responsibilities

Respond quickly and courteously to resident requests for maintenance service, troubleshoot the source of difficulty, and take appropriate action to repair and/ or restore service within the quality and time standards established for the community.
Assist in maintaining the overall appearance and cleanliness of the community, including the grounds, amenities, building exteriors, breezeways, curbs, signage, leasing office, central garbage areas, and parking lots.
Complete the "turn" process (including painting and carpet cleaning) on vacant apartments for move-in by new residents as directed by the Maintenance Supervisor within the required time-frames and to the quality standards set by the community; such occurrences happen.
Follow established procedures for accessing and removing tools, supplies, equipment, and other materials from the service shop, and assist the Maintenance Supervisor in appropriately stocking the shop inventory to take full advantage of cost-effective buying methods.
Follow COCM’s and Walker Avenue Apartments' operating and safety policies and procedures, and comply with federal, state, and local laws ordinances
Complete paperwork and other documentation associated with service requests, as well as administrative and accounting reports as required.
Attend all staff meetings and training programs (including online training) and participate in on-going training with the Maintenance Supervisor on an as-needed
Split hours with other CMAs when the Management Office is closed to respond in person within 15 minutes of the request
Serve in the CMA on-call "duty" rotation which includes being available by phone during assigned duty week, refraining from consuming alcoholic beverages during on-call week and remaining within a 15 minute or less return time of Walker during on-call weeks. Take all duty calls and forward as appropriate (i.e. maintenance professional on call or leasing office professional on call).
Perform 3 hours per week during business hours to participate in staff meeting, assist with work orders, etc.