Desk Assistant - University of Maryland of Baltimore County

Capstone on Campus Management LLC•Catonsville, MD

1d•Onsite

About The Position

The Desk Assistant supports a high-quality living experience for residents of Walker Avenue Apartments at the University of Maryland, Baltimore County, by providing responsive customer service and supporting residents’ academic goals and personal growth. The position reports directly to the Assistant General Manager and also accepts instructions from the Licensing Coordinator and Office Coordinator. The appointment is expected to run on or about May 20, 2026, through May 19, 2027. The hourly wage is $15.00, and the position works up to 20 hours per week, with actual hours determined by the supervisor and potentially varying with site needs. The Desk Assistant attends training and weekly staff meetings, develops positive working relationships with residents and staff, and communicates relevant university and apartment policies and procedures. Duties include handling keys, packages, rental payments, voicemail and email, license-signing documentation, Resident Portal work orders and resident instructions, and check-ins at the beginning of license periods. The role also includes completing forms and reports accurately and on time, following end-of-shift closing instructions, and performing other duties assigned by the supervisor. The work environment is mid-to-high paced, with usually moderate noise. The role requires availability for posted schedules, including evening and weekend shifts. Fall and spring availability is 9 a.m.–10 p.m.; summer and winter availability is 9 a.m.–8 p.m. Weekday 9 a.m.–6 p.m. shifts are not guaranteed. Employees must attend scheduled shifts or arrange a reliable replacement. This posting is not an employment contract.

Requirements

High school diploma.
Must be a current University of Maryland, Baltimore County student in good standing academically, conduct-wise, and financially with both UMBC and Walker Avenue Apartments.
Ability to lift up to 35 pounds and navigate stairs.
Proficiency in verbal communication.
Strong customer service skills.
Comfort using Excel, Microsoft Word, and other office programs as necessary.
Professional and courteous conduct when dealing with residents.
Availability to work posted schedules, including evening and weekend shifts; availability from 9 a.m. to 10 p.m. during fall and spring and 9 a.m. to 8 p.m. during summer and winter.
Must attend all shifts as scheduled or arrange for a reliable shift replacement.

Responsibilities

Attend all Desk Assistant training sessions and weekly meetings, complete training programs including online training, and participate in additional training with the Assistant General Manager as needed.
Develop and maintain positive working relationships with residents, visitors, Management Office staff, Residential Life staff, and University staff.
Explain the University Code of Conduct, Residential Life’s Rights and Responsibilities Guide, Walker License, Walker Rules and Regulations, policies, and procedures to residents.
Conduct key audits, including audits of lockout keys and unreturned keys.
Forward voicemail and email communications to the appropriate staff member.
Receive and distribute resident packages using notice and sign-out methods.
Receive rental payments using designated methods.
Follow closing instructions at the end of shifts.
Assist with license-signing processes and related documentation.
Submit work orders through the Resident Portal and instruct residents on how to use the portal.
Be present for check-ins at the beginning of license periods and perform related duties.
Complete necessary forms and reports accurately and submit them on time.
Perform additional functions as assigned by the supervisor.
Attend all staff meetings and scheduled shifts, or arrange for a reliable shift replacement.