Community Liaison

C2 GPS- Lower Rio Grande Workforce•McAllen, TX

About The Position

The Community Liaison maintains business partnerships with local employers, promotes community resources, and supports the workforce system and its customers. The role builds relationships with community-based providers, supports initiatives in designated communities, and helps ensure relevant programs are available to target populations. The Community Liaison also identifies and shares workforce development services, labor market information, educational opportunities, employment resources, and support services with customers, while using workforce resources efficiently to meet goals and performance measures. Other related duties may be assigned. The position is primarily based in an office environment and involves occasional driving and travel. Physical requirements include occasionally lifting up to 10 pounds and standing, sitting, bending, and walking. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED required; relevant work experience may be considered in lieu of required education.
Knowledge of workforce development, economic development, and business trends.
Knowledge of the local communities served, labor markets, and available resources.
Knowledge of effective case management and counseling, and ability to work with diverse customers with unique needs and communication styles.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Exceptional customer service, interpersonal, and leadership skills.
Strong problem-solving, critical thinking, organizational, and detail-oriented skills.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.
Valid driver’s license and proof of insurance, with a good driving record.

Nice To Haves

Associate or undergraduate degree preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Build relationships with community-based providers to implement and promote initiatives in designated communities.
Serve as a resource to civic and social services organizations within the service delivery area to support the availability of programs that impact target populations.
Identify community resources to educate and assist customers with workforce development services.
Use workforce resources efficiently to achieve goals and meet performance measures.
Collect and provide customers with information on labor market needs, educational opportunities, employment resources, and support services.
Perform other related duties as assigned.