Private Duty Community Liaison/Marketer

Companion Healthcare•Guthrie, OK

1d•Remote

About The Position

The Community Liaison is a field-based role responsible for growing billable caregiving hours by building and maintaining relationships with referral sources — hospital discharge planners, physicians, skilled nursing and assisted living facilities, case managers, and community organizations. This person spends the majority of their week in person, not behind a desk, generating a steady, reliable pipeline of new client admissions and increased billable hours.

Requirements

Two years experience in sales/marketing and referral development; health care facility or medical related sales experience highly desirable.
Demonstrated superior sales, communication and customer service skills.
Positive & joyful attitude.
Good computer skills.
Reliable transportation, current driver license and current auto insurance.
Ability to read, write and converse in English.
Ability to communicate with staff, residents, families, vendors, support agencies and others.
Ability to remain calm and composed under stress.
Bending, lifting, grasping, fine hand/eye coordination, pushing/pulling, prolonged sitting/standing.
Ability to respond to auditory stimulation.
Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements).
Ability to evaluate/interpret information and make independent judgments/decisions within job position parameters.

Nice To Haves

Bachelor’s degree in business, marketing or communications preferred, or a combination of education and experience.

Responsibilities

Conduct in-person visits to referral sources on a weekly, recurring basis, building relationships that translate into consistent referral flow.
Identify and cultivate new referral partnerships with healthcare related referral sources like; hospitals, physician practices, senior living communities, Home Healths, Hospices, etc.
Identify and cultivate new referral partnerships with legal and finance referral sources like; estate & trust attorneys, long term care fiduciaries, wealth managers and financial planners.
Identify and cultivate new referral partnerships with community referral sources like; churches, Chambers of Commerce, Alzheimers Association, ALS Associations, and Parkinsons Associations.
Represent the agency at community events, health fairs, and lunch-and-learns to build brand awareness.
Provide training and education to referral sources on the general value of private duty care and the specific value our agency brings to customers and referral sources.
Track all referral source contacts, visit cadence, and outcomes in the agency's referral/visit log.
Partner with care coordinator & scheduler to ensure referrals convert quickly and reliably into billable hours, protecting the agency's reputation with referral sources.
Report on visit activity, new leads, and pipeline status to both one-on-one with supervisor and in weekly team meetings.
Attends and participates in one-on-one meetings, weekly team meetings and monthly staff meetings.
Within departmental parameters, exhibits excellent customer service, decision-making and problem-solving skills.
Effectively prioritizes and coordinates job tasks for maximum productivity.
Perform additional tasks as assigned by supervisor or Administrator.