Fishers - CarDon Corporate

Cardon & Associates•Indianapolis, IN

22d

About The Position

CarDon is seeking a Community Liaison to support referral coordination and company census growth for its Indy, Carmel, and Fishers area. The role facilitates hospital referrals, expedites bedside visits, identifies cross-selling opportunities, and assists with home and community referrals for primary buildings. Success requires knowledge of the skilled nursing facility (SNF) business line, including clinical and payment aspects, strong sales and relationship-building abilities, organization, multitasking, and proficiency with computer systems and hospital electronic health records (EHR). The liaison builds relationships with hospital partners, physicians, discharge planners, healthcare professionals, facility staff, and management teams, while tracking referral activity and conversion rates.

Requirements

Strong understanding of the skilled nursing facility (SNF) business line, including clinical and payment aspects.
Excellent sales and relationship-building skills, with a proven track record of success.
Exceptional organizational and multitasking abilities.
Proficiency using computer systems and technology platforms.
Ability to learn and efficiently use hospital electronic health records (EHR).
Strong written and verbal communication skills.
Ability to work independently and as part of a team.
Availability to travel to hospitals and healthcare facilities as needed.
Valid driver's license and reliable transportation.

Nice To Haves

Bachelor's degree in a related field preferred.
Previous experience in healthcare sales, as a Director of Admissions or Marketing, or in a related role is highly desirable.

Responsibilities

Expedite the referral process from hospital partners to support smooth patient transitions to CarDon facilities.
Coordinate and expedite bedside visits to assess patient needs and promote CarDon services.
Identify cross-selling opportunities for referrals and services to improve conversion rates and support census goals.
Assist with home and other community referrals as needed.
Maintain and use knowledge of SNF clinical and payment aspects to communicate with and educate hospital partners, patients, and families.
Build and maintain relationships with hospital partners, physicians, discharge planners, other healthcare professionals, facility staff, and management teams.
Manage multiple tasks efficiently in a high-volume hospital accounts environment.
Use computer systems, technology platforms, and hospital EHR systems accurately and efficiently.
Maintain accurate records of interactions, referrals, and conversion rates for reporting.