Community Liaision

Senior Lifestyle•Gorham, ME

12d

About The Position

This position manages the overall admission and marketing process for a skilled nursing and rehabilitation center, as well as other levels of care as directed by the supervisor. The role helps maintain a positive image of the community among referral sources, residents, and staff. It conducts outreach and admissions work, supports occupancy goals, and coordinates transitions across levels of care.

Requirements

One to three years of experience in the health care industry, preferably in skilled nursing and rehabilitation.
Experience conducting outreach events to skilled nursing and rehabilitation referral sources.
Experience organizing marketing events to increase awareness and obtain admissions.
Computer skills, including proficiency with Word and Excel documents.
Strong organizational skills.
Ability to multitask and meet deadlines.
Strong communication skills.
Ability to make independent decisions.
Ability and license to drive an automobile.

Nice To Haves

Associate or bachelor's degree preferred.
Area of study in humanities, psychology, health care, or social studies preferred.

Responsibilities

Conduct outreach geared toward the skilled nursing and rehabilitation market and other levels of care as requested.
Screen potential admissions for eligibility and handle the admission process and related tasks or issues.
Process admission paperwork with residents and families.
Schedule, organize, and conduct tours for prospective skilled nursing residents and referral sources.
Respond to and follow up promptly and appropriately with walk-ins, phone inquiries, and mail inquiries.
Complete daily reports on skilled nursing admissions, discharges, outreach, and other activities as needed.
Keep the Sales and Marketing Director and Skilled Nursing Administrator informed of sales activity daily.
Assist the Sales and Marketing Director at independent, assisted living, and memory care campuses and with assigned projects.
Plan and implement events with the Sales and Marketing Team and Program Director to attract prospective residents, including seminars, speakers, themed events, and family nights.
Develop and maintain working relationships with residents, families, and professional care providers.
Maintain working knowledge of all software programs.
Coordinate admissions and transfers between skilled nursing and rehabilitation and other levels of care.
Work with assisted living and memory care managers to help residents move through the continuum of care.
Meet occupancy expectations.
Participate in weekend call coverage as part of the manager rotation.
Manage the skilled nursing marketing budget.