Community Liaision

Senior Lifestyle•Gorham, ME

13d

About The Position

The Community Liaision manages the overall admission and marketing process for a skilled nursing and rehabilitation center, as well as other levels of care as directed by the supervisor. The role maintains a positive image of the community among referral sources, residents, and staff. It conducts outreach, screens prospective admissions, manages admission-related processes, and coordinates tours and follow-up with prospective residents and referral sources. The position also supports marketing events and activities across care settings, coordinates transitions through the continuum of care, contributes to occupancy goals, and manages the skilled nursing marketing budget.

Requirements

1–3 years of experience in the health care industry, preferably in skilled nursing and rehabilitation.
Experience conducting outreach events to skilled nursing and rehabilitation referral sources and organizing marketing events to increase awareness and obtain admissions.
Computer skills, including Word and Excel.
Strong organizational skills.
Ability to multitask and meet deadlines.
Strong communication skills.
Ability to make independent decisions.
Ability and license to drive an automobile.

Nice To Haves

Associate or bachelor’s degree preferred.
Study in humanities, psychology, health care, or social studies preferred.

Responsibilities

Conduct outreach to skilled nursing and rehabilitation referral sources and other levels of care as requested.
Screen potential admissions for eligibility.
Manage the admission process and related tasks or issues, including processing paperwork with residents and families.
Schedule, organize, and conduct tours for prospective skilled nursing residents and referral sources.
Respond to and follow up promptly and appropriately with walk-ins, phone inquiries, and mail inquiries.
Complete daily reports on skilled nursing admissions, discharges, outreach, and other activities as needed.
Keep the Sales and Marketing Director and Skilled Nursing Administrator informed of sales activity daily.
Assist the Sales and Marketing Director at independent, assisted living, and memory care campuses and on assigned projects.
Plan and implement events with the Sales and Marketing Team and Program Director to attract prospective residents, including seminars, speakers, themed events, and family nights.
Develop and maintain good working relationships with residents, families, and professional care providers.
Maintain working knowledge of all software programs.
Coordinate admissions and transfers to and from skilled nursing and rehabilitation across various levels of care.
Work with Assisted Living and Memory Care Managers to support resident transitions through the continuum of care.
Meet occupancy expectations.
Participate in weekend call coverage as part of the manager rotation.
Manage the skilled nursing marketing budget.