Community Home Lending Advisor - Tacoma WA

JPMorgan Chase & Co. • Tacoma, WA

6d

About The Position

As a Community Home Lending Advisor in Chase Home Lending, you will help customers pursue homeownership by serving as their primary point of contact throughout the mortgage loan process. You will apply your knowledge of home lending products, local housing assistance programs, grants, and lending guidelines while marketing Chase financial products and supporting customers from initial engagement through closing. The role also involves educating and counseling customers who are not yet ready to apply, building community relationships and referral networks, and partnering with branch teams to support customers and promote Chase services. You must comply with applicable regulatory requirements, including loan-originator qualification and NMLS registration requirements.

Requirements

• Bachelor’s degree or equivalent work experience in sales and/or real estate.
• Five years of proven mortgage sales experience, including strong product, credit, and mortgage process knowledge.
• Understanding of FHA, VA, FNMA, and FHLMC guidelines, unique requirements, and low-down-payment products.
• Knowledge of the local real estate market and ability to build external referral sources and networks, such as realtors, nonprofits, community groups, and civic or professional organizations.
• Track record of customer satisfaction demonstrated through customer satisfaction scores and comments.
• Superior written and verbal communication skills for community outreach, homeowner education, and work with community-based nonprofits, community groups, consumer advocacy groups, and civic or professional groups.
• Intermediate personal computer skills in a Windows environment.
• Meet applicable Dodd-Frank/Truth in Lending Act loan-originator qualification requirements and comply with SAFE Act NMLS registration requirements.
• Employment offer is contingent on reviews of criminal conviction history and, for loan-originator qualification, credit report, NMLS information, and other relevant information. A felony conviction within the last seven years disqualifies candidates from consideration.

Responsibilities

• Maintain current knowledge of Chase home lending products and local housing assistance programs and grants for down payment or closing cost assistance.
• Promote mortgage products to existing Chase customers and other customers in the community.
• Engage with customers who are not yet mortgage-ready through education and counseling until they are ready to apply, while complying with current lending guidelines and Chase policies.
• Serve as an internal and external mortgage expert and conduct activities that promote mortgage loan originations through community relationships.
• Partner with branch teams by training them on products and services, meeting with their customers, and introducing new clients to bankers for additional products and services.
• Create a strong customer experience using centrally managed direct mail, media advertising, cross-selling, relocation and statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.
• Serve as the customer’s single point of contact throughout mortgage origination, addressing concerns, explaining financial terms and requirements, coordinating with partners and stakeholders, troubleshooting obstacles, and tracking progress from initial engagement through application and closing.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time