Community Home Lending Advisor - Tacoma WA

JPMorganChase • Tacoma, WA

6d

About The Position

The Community Home Lending Advisor works in Chase Home Lending, serving as customers’ primary point of contact throughout the mortgage loan process. The role promotes Chase financial products while complying with regulatory requirements and helps clients pursue homeownership through product knowledge, education, counseling, and guidance. The advisor develops community relationships and works with branch teams and other partners to support mortgage originations and provide customers with a strong experience from initial contact through closing.

The position requires NMLS registration under the SAFE Act and is subject to applicable federal lending qualification requirements and JPMorganChase background, credit, and registration reviews. Continued employment depends on compliance with the Truth in Lending Act/Dodd-Frank Loan Originator requirements and SAFE Act requirements, including registration, annual renewal, and timely updates.

Requirements

• Bachelor’s degree or equivalent work experience in sales and/or real estate.
• Five years of proven mortgage sales experience, including strong product, credit, and mortgage-process knowledge and understanding of FHA, VA, FNMA, and FHLMC guidelines, unique requirements, and low-down-payment products.
• Knowledge of the local real estate market and ability to build external referral sources and networks, including realtors, nonprofits, community groups, and civic or professional organizations.
• Track record of customer satisfaction demonstrated through customer satisfaction scores and customer comments.
• Superior written and verbal communication skills for community outreach and homeowner education, including work with community-based nonprofits, community groups, consumer advocacy groups, and civic or professional groups.
• Intermediate personal computer skills in a Windows environment.
• Must satisfy applicable Section 19 of the Federal Deposit Insurance Act and Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements, including the employer’s review of relevant records and information.
• Must register with or update registration in the National Mortgage Licensing System and Registry under the SAFE Act, and comply with applicable registration, renewal, and update requirements.
• Regional Management approval is required for internal Home Lending Advisors who have been in their position for less than one year.

Responsibilities

• Maintain knowledge of Chase home lending products and local housing assistance programs and grants for down payment or closing cost assistance.
• Promote mortgage products to existing Chase customers and community members, and educate and counsel prospective customers who are not yet ready to apply while following lending guidelines and Chase policies.
• Act as an internal and external mortgage expert and conduct activities that promote mortgage loan originations through community relationships.
• Partner with branch teams by training them on products and services, meeting their customers, and introducing new clients to bankers for additional products and services.
• Create an outstanding customer experience using centrally managed direct mail, media advertisements, cross-sell efforts, relocation and statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.
• Serve as the customer’s primary point of contact throughout mortgage origination by addressing concerns, explaining financial terms and requirements, coordinating with partners and stakeholders, troubleshooting obstacles, and tracking progress from initial engagement through application and closing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level