Community Health Worker - (Wayne)

Southeastern Michigan Health Association•Wayne, MI

4d•Onsite

About The Position

Southeastern Michigan Health Association (SEMHA) is seeking a Community Health Worker (CHW) for Wayne County Healthy Communities (WCHC). The CHW serves as a member of the interdisciplinary care team, supporting patients and community members through outreach, health education, care coordination, insurance enrollment assistance, and connections to community resources. The role collaborates with clinical staff, health plans, and community partners to address barriers to care, improve access to healthcare services, and support positive health outcomes. The position is located at 33030 Van Born Rd., Wayne, MI 48184. The CHW supports preventive care and chronic disease management, coordinates appointments and referrals, conducts Social Determinants of Health screenings, and provides targeted outreach to Health Plan members. The role also assists with Medicaid and Health Insurance Marketplace coverage, maintains accurate documentation and reports, participates in community events and team activities, and supports patient-record requests and regulatory or accreditation site visits. The employee must maintain patient confidentiality and comply with HIPAA and applicable program requirements. This is a full-time, non-exempt position. Compensation is $19–$24 per hour, based on experience and qualifications. Benefits include health, dental, and vision insurance; paid time off and holidays; a 403(b) retirement plan; and various voluntary benefit options. Applicants must be presently authorized to work in the United States on a full-time basis.

Requirements

High school diploma or equivalent required.
Valid driver’s license and reliable transportation required.
Excellent written and verbal communication, interpersonal, and active listening skills.
Ability to manage multiple projects and priorities effectively.
Attention to detail, patience, and compassion toward patients.
Ability to work effectively with patients, colleagues, and community partners.
Ability to build rapport and maintain professional relationships.
Strong organizational and problem-solving skills.
Strong time management, multitasking, and attention-to-detail skills in a fast-paced, changing environment.
Commitment to serving underserved and vulnerable populations.
Ability to build trust and rapport with diverse communities.
Ability to navigate the health care system, advocate for patients, and respond flexibly to changing community needs.
Applicants must be presently authorized to work in the United States on a full-time basis.

Nice To Haves

Bachelor’s degree in health sciences, business, clinical studies, or a related field.
Michigan Community Health Worker (MiCHW) certification.
Certified Application Counselor (CAC) certification at the time of hire.
Experience in community outreach, education, or health care.
Proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

Educate and engage patients on preventive screenings, chronic disease management, appropriate primary care utilization, and available health center services.
Coordinate appointments, testing, referrals, and follow-up; identify barriers to care and connect patients with community resources.
Conduct Social Determinants of Health screenings and support referrals between faith-based organizations, community partners, and FQHC clinical services.
Conduct targeted outreach to Health Plan members, including patients with open HEDIS care gaps, frequent or potentially inappropriate emergency department utilization, and other identified care needs.
Review monthly Health Plan outreach lists, prioritize outreach, maintain assigned patient panels, and assist with primary care provider changes and panel accuracy.
Document outreach, patient education, referrals, enrollment assistance, and outcomes accurately and promptly in designated systems; submit monthly reports and meet established productivity standards.
Assist patients with Medicaid and Health Insurance Marketplace enrollment, renewals, and coverage navigation.
Obtain and maintain Certified Application Counselor (CAC) certification within 90 days of hire or as otherwise directed by management.
Participate in community outreach events, team meetings, supervision, and required training.
Assist with obtaining patient records through the Health Information Exchange (HIE) and preparing for regulatory and accreditation site visits.
Maintain patient confidentiality and comply with HIPAA and applicable program requirements.
Maintain records and reports and meet deadlines; understand how office machines and equipment must be operated.
Perform other duties as assigned by management.