Community Health Worker - (Wayne)

Southeastern Michigan Health Association•Wayne, MI

5d•$19 - $24•Onsite

About The Position

Southeastern Michigan Health Association (SEMHA) is seeking a Community Health Worker (CHW) for Wayne County Healthy Communities (WCHC). The CHW serves as a member of an interdisciplinary care team, supporting patients and community members through outreach, health education, care coordination, insurance enrollment assistance, and connections to community resources. The role collaborates with clinical staff, health plans, and community partners to address barriers to care, improve access to healthcare services, and support positive health outcomes. The position is located at 33030 Van Born Road, Wayne, Michigan 48184. The CHW educates patients on preventive screenings, chronic disease management, primary care use, and available health center services; coordinates appointments, testing, referrals, and follow-up; conducts SDOH screenings and targeted health plan outreach; assists with Medicaid and Marketplace enrollment and coverage navigation; and documents activities and outcomes in designated systems. The employee must obtain and maintain Certified Application Counselor (CAC) certification within 90 days of hire or as otherwise directed by management. The role also includes community events, meetings, training, obtaining patient records through the HIE, and supporting regulatory and accreditation site visits. The position is full-time and non-exempt.

Requirements

High school diploma or equivalent required.
Excellent written and verbal communication, interpersonal, and active listening skills.
Ability to manage multiple projects and priorities effectively.
Attention to detail, patience, and compassion toward patients.
Ability to work effectively with patients, colleagues, and community partners.
Ability to build rapport and maintain professional relationships.
Strong organizational and problem-solving skills.
Valid driver’s license and reliable transportation required.
Strong organizational, time management, multitasking, and attention-to-detail skills in a fast-paced, changing environment.
Commitment to serving underserved and vulnerable populations.
Ability to navigate the health care system, advocate for patients, and respond flexibly to changing community needs.
Obtain and maintain CAC certification within 90 days of hire or as otherwise directed by management.

Nice To Haves

Bachelor’s degree in health sciences, business, clinical studies, or a related field.
Michigan Community Health Worker (MiCHW) certification.
Certified Application Counselor (CAC) certification at the time of hire.
Experience in community outreach, education, or health care.
Proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

Educate and engage patients on preventive screenings, chronic disease management, appropriate primary care utilization, and available health center services.
Coordinate appointments, testing, referrals, and follow-up; identify barriers to care and connect patients with community resources.
Conduct Social Determinants of Health (SDOH) screenings and support referrals between faith-based organizations, community partners, and FQHC clinical services.
Conduct targeted outreach to Health Plan members, including patients with open HEDIS care gaps, frequent or potentially inappropriate emergency department utilization, and other identified care needs.
Review monthly Health Plan outreach lists, prioritize outreach, maintain assigned patient panels, and assist with primary care provider changes and panel accuracy.
Document outreach, patient education, referrals, enrollment assistance, and outcomes accurately and timely in designated systems; submit monthly reports and meet established productivity standards.
Assist patients with Medicaid and Health Insurance Marketplace enrollment, renewals, and coverage navigation; obtain and maintain CAC certification within 90 days of hire or as otherwise directed by management.
Participate in community outreach events, team meetings, supervision, and required training.
Assist with obtaining patient records through the Health Information Exchange (HIE) and preparing for regulatory and accreditation site visits.
Maintain patient confidentiality and comply with HIPAA and applicable program requirements.
Maintain records and reports and meet deadlines.
Know how to operate office machines and equipment.
Perform other duties as assigned by management.